---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Customize citation message

# Customize citation message {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Inline citations are intended to show from which ServiceNow knowledge articles the response is generated. This can include information from attachments and knowledge blocks, or from external content such as Microsoft SharePoint and Confluence. Inline citations also appear when the user is presented with an action to perform, for example, within a Virtual Agent topic or a catalog item.

## Antes de Iniciar

For more information about Now Assist in Virtual Agent citations, see [Using Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/SW~811I8S3kqBSE0ehel9g "Now Assist in Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent.").

Role required: admin

## Procedimento

1. To change the citation text within the Sources section of an LLM-generated message before auto-executing the first step in the action, navigate to Allsys_cs_context_profile.list.
2. Select an assistant.
3. In the Custom Greetings and Setup Messages tab, select Starting "{0}" to modify the LLM-generated message in the citation.  
   Figura 1. Customize the LLM-generated message in the citation
4. Select Update.