---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Capturing information from a user in a WhatsApp chat conversation

# Capturing information from a user in a WhatsApp chat conversation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from a requester in a WhatsApp chat conversation.

Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. For more information, see [Getting started with Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/LFLe6_UjplHp0awSmAloFw "The Virtual Agent Designer is a diagram tool for creating and managing assets, which are blueprints for conversations between a Virtual Agent and a user. You can design topics that help your users resolve common work issues or guide them through self-service tasks.").

## User notification consent {#messg-direct-whatsapp-capture-info__section_q2d_23b_pqb}

Users must opt in to receive notifications. No notifications can be delivered until the user grants consent.  
There are two ways for users to grant consent to receive notifications:

* The user can enter <kbd class="ph userinput">Notification</kbd> into the WhatsApp chat with your business. The user gets a bot response with the option to subscribe or unsubscribe from receiving notifications for your business on WhatsApp.
* As the administrator, you can set up the option for users to subscribe or unsubscribe from notifications from your portal. See [Subscription-based notifications](https://www.servicenow.com/docs/access?context=c_SubscriptionBasedNotifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information.
{#messg-direct-whatsapp-capture-info__ul_ojd_dxt_4qb}

## User input controls {#messg-direct-whatsapp-capture-info__section_jbb_g3b_pqb}

The Conversational Integration with WhatsApp (WhatsApp Cloud API) application supports the following user input controls in Virtual Agent Designer.
{#messg-direct-whatsapp-capture-info__table_fq2_gqz_2mb__entry__2}

| User input control | Description |
|-|-|
| Text | User enters a plain text string in the conversation. |
| Static Choice | User selects an item from a predefined list. |
| Boolean | User enters a Boolean response to the bot. For example, the user can reply <kbd class="ph userinput">Yes</kbd> or <kbd class="ph userinput">No</kbd> in a chat conversation. |
| File Picker | User sends a file to the bot. |
| Dynamic choice | User selects an item from a dynamic list (partial support). |
| Date Time | User selects a calendar date, time (hours and minutes), or both. |
| Carousel | User selects a single item from the carousel. |
[Tabela 1. Supported user input controls]

{#messg-direct-whatsapp-capture-info__table_fq2_gqz_2mb}

For more information about configuring user input controls, see [Assistant Designer user input controls](https://servicenow-prod.fluidtopics.net/zcDNEMURwOQazgkMM8aB7A "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a conversation.").

The Conversational Integration with WhatsApp (WhatsApp Cloud API) application supports the following bot responses in Virtual Agent Designer.
{#messg-direct-whatsapp-capture-info__table_mq2_gqz_2mb__entry__2}

| Bot response | Description |
|-|-|
| Text | Bot sends a plain text string to the user. |
| Image | Bot sends an image to the user. |
| Link | Bot sends a web link to the user. |
| Card | Bot sends selected information from a record on your instance. |
[Tabela 2. Supported bot responses]

{#messg-direct-whatsapp-capture-info__table_mq2_gqz_2mb} {#messg-direct-whatsapp-capture-info__table_vpr_j54_mqb__entry__2}

| Bot response | Description |
|-|-|
| Text | Bot sends a plain text string to the user. |
| Image | Bot sends an image to the user. |
| Link | Bot sends a web link to the user. |
| Card | Record card: Bot sends content from a record in a compact format. Image card: Sends an image along with a caption. YouTube video card: Bot sends a YouTube video link with a title and description. |
| HTML | Not supported |
| Script | Not supported |
| Multi-response | Bot sends text, image, and link with an interactive button. |
| Video | Bot sends a video link with title, description, and interactive button. |
| Web UI image card output | Bot sends content from a record in a compact format, including an image with text. |
| Table | Bot response is displayed as a table. |
[Tabela 3. Supported bot responses]

{#messg-direct-whatsapp-capture-info__table_vpr_j54_mqb}

For more information about configuring bot responses, see [Assistant Designer bot responses](https://servicenow-prod.fluidtopics.net/8O_pyYNFLpGyeONQd3iobw "Assistant Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary.").