---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Manage Conversational Integration with Workplace from Facebook

# Manage Conversational Integration with Workplace from Facebook {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage your Conversational Integration with Workplace from Facebook application,
its branding, and customize the bot-specific messages in your ServiceNow instance after integration.

## Antes de Iniciar

Roles required:

* virtual_agent_admin and external_app_install_admin or admin
* Administrator for third-party applications
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## Procedimento

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.
3. On the Channels and integrations screen, in the Workplace tile, select Manage.  
   When you select Manage, you are redirected to the Manage Workplace channel page where you can manage the bots.
4. Select the Manage Bot icon and select Manage Virtual Agent.  
   You are redirected to the Bot Messages page where you can create and edit a bot message. For more information, see [Create bot messages](https://servicenow-prod.fluidtopics.net/BWIqikDXY8b7muJcaiIemw#create-bot-messages "Create channel-specific bot messages.").
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