---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Agent-Initiated Messaging Interface

# Configuring Agent-Initiated Messaging Interface {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up the Agent-Initiated Messaging Interface application to enable
agents to send messages to customers through different messaging channels.
{#config-agent-init-messg-interface__table_ksw_gpr_4nb__entry__2}

| Task | Description |
|-|-|
| 1. [Install agent-initiated messaging interface](https://servicenow-prod.fluidtopics.net/8Ratr3oAHHVGW4saFurW9g "You can install the Agent-Initiated Messaging Interface application (sn_agent_initiated) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed."). | Install the Agent-Initiated Messaging Interface application to integrate a messaging channel with your ServiceNow instance. |
| 2. [Set up agent-initiated message interface for a messaging channel](https://servicenow-prod.fluidtopics.net/NodiZ5_p9anNzAUeZrS6YQ "Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel."). | Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel. |
| 3. (Optional) [Associate user profiles with agent-initiated messages](https://servicenow-prod.fluidtopics.net/TukGm3tMTNp3KQIRb0Dytg "Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages."). | Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages. |
| 4. (Optional) [Validate recipient IDs for agent-initiated messages](https://servicenow-prod.fluidtopics.net/hG9wul~6keaxEwWakXKwlQ "Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.")Validate recipient IDs for agent-initiated messages . | Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel. |
| 5. (Optional) [Determine whether messaging channels are available for agent-initiated messages](https://servicenow-prod.fluidtopics.net/eevo9lwBG2HX8XbihBDKBQ "Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message."). | Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message. |
[Tabela 1. Agent-Initiated Messaging Interface configuration tasks]

{#config-agent-init-messg-interface__table_ksw_gpr_4nb}
* **[Install Agent-Initiated Messaging Interface](https://servicenow-prod.fluidtopics.net/8Ratr3oAHHVGW4saFurW9g)**   
  You can install the Agent-Initiated Messaging Interface application (sn_agent_initiated) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Set up Agent-Initiated Messaging Interface for a messaging channel](https://servicenow-prod.fluidtopics.net/NodiZ5_p9anNzAUeZrS6YQ)**   
  Set up the Agent-Initiated Messaging Interface application to send messages from a messaging channel.
* **[Associate user profiles with agent-initiated messages](https://servicenow-prod.fluidtopics.net/TukGm3tMTNp3KQIRb0Dytg)**   
  Use scripted extension points to call custom scripts for associating user profiles with agent-initiated messages.
* **[Validate recipient IDs for agent-initiated messages](https://servicenow-prod.fluidtopics.net/hG9wul~6keaxEwWakXKwlQ)**   
  Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.
* **[Determine whether messaging channels are available for agent-initiated messages](https://servicenow-prod.fluidtopics.net/eevo9lwBG2HX8XbihBDKBQ)**   
  Use scripted extension points to call custom scripts for determining whether a messaging channel is applicable to a user profile in an agent-initiated message.
* **[Components installed with Agent-Initiated Messaging Interface](https://servicenow-prod.fluidtopics.net/csOPnK2KHB~QWOd48BIz9Q)**   
  Several types of components are installed with installation of the Agent-Initiated Messaging Interface application, including tables, plugins, and ServiceNow Store applications.
* **[Messaging channels for Agent-Initiated Messaging Interface](https://servicenow-prod.fluidtopics.net/4B~QGdaporLzny9_HlAYdw)**   
  Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.