---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Messaging channels

# Messaging channels for Agent-Initiated Messaging Interface {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.
The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for
using those messaging channels.
{#agent-init-messg-sc-setting__table_xmj_rmb_14b__entry__2}

| Channel | Required applications |
|-|-|
| SMS | * [Conversational SMS service channel](https://servicenow-prod.fluidtopics.net/EdBory7gXyTmXuYPKbm4zA "You can install the Conversational SMS service channel application (sn_awa_sms_int) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.") * [Twilio spoke](https://www.servicenow.com/docs/access?context=twilio-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/hX~zTbWBvh3UKqELCpUz6g "Use this ServiceNow Store application to host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents.") {#agent-init-messg-sc-setting__ul_jzd_5xp_znb} Nota: The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed. |
[Tabela 1. Messaging channels for Agent-Initiated Messaging Interface]

{#agent-init-messg-sc-setting__table_xmj_rmb_14b}