---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Monitoring and managing Conversational Interfaces applications

# Monitoring and managing Conversational Interfaces applications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Conversational Interfaces Home page to monitor the performance of recent Virtual Agent conversations or test your bot. Plugin update notices will alert you when a feature update is ready.

Monitor your Virtual Agent performance
:   Review the performance of recent Virtual Agent conversations from the Conversational Interfaces console. For more details, select See details in Conversational Analytics to open the [Conversational Analytics dashboard](https://servicenow-prod.fluidtopics.net/3ta4qak9UP0IQHIangtqmQ "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

Test your bot
:   Select Try your bot to open a conversation in a new window and test the active topics. Enter a request and send it to start a conversation with the bot. The number of active topics is indicated for your information.

Update plugins
:   Notifications on the Conversational Interfaces console let you know when to update an installed plugin. Select Update plugin to update it from the ServiceNow Store.