---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Use filters in the Conversation tab

# Use filters in the Conversation tab {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

You can filter out conversation for a deeper understanding.

## Filtering using the Filter Editor {#conversation-tab-filtering-pae__section_izh_yrd_vpb}

To filter the conversations, select filter icon and select Advanced view button to use the filter editor. You can either select an existing filter from the list or create a new filter
condition.  
Figura 1. Building filters in the filter editor  
The filter editor consists of the following:

* Field: A list based on relevant tables. For more information about the field options, see [Field options in the Filter Editor](https://servicenow-prod.fluidtopics.net/~gKc6GyAK370sLk4~fI3Lw#conversation-tab-filtering-pae__section_zpm_12c_xpb).
* Operator: A list of operators that is contextually generated based on the selected field.
* Value: A text entry field or a list that is contextually generated based on the selected field.
{#conversation-tab-filtering-pae__ul_sdt_y2p_spb}

To add a dependent condition in the filter editor, either select or or and. To filter the conversations list using the condition, select Update.

To remove a condition, select the delete icon ![Delete icon.]() next to the condition.

To save a condition that you created in the condition builder, select Save filter. In the Save Filter pop-up window, specify a name for the filter. You can also set permissions for the filter in the Save
Filter window. Users having the Chat Analytics Viewer (chat_analytics_viewer) role can select and modify saved
filters.

## Field options in the Filter Editor {#conversation-tab-filtering-pae__section_zpm_12c_xpb}

{#conversation-tab-filtering-pae__table_im5_d2c_xpb__entry__2}

| Option | Description |
|-|-|
| Channel | Conversations that used the specified channel. |
| Conversation Time | Conversations within the specified date and time. |
| Duration | Conversations within the specified time duration. You can edit the definition of duration to be a session duration, rather than an active messaging duration. For more information, see [Create custom override definitions](https://servicenow-prod.fluidtopics.net/UJRn_N3Ul0iF0QgwjuMSTg "Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard."). |
| End State | Conversations with the specified state that is based on how conversations ended. The values for the end states are stored in the Interactions \[interactions\] table. For more information, see [Virtual Agent interaction records](https://servicenow-prod.fluidtopics.net/A4Dc_528ze9Xzn0s0RfONw "Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions [interaction] table. The record includes all topic elements used in the conversation, as well as live agent transfers."). |
| Events | Specific events that are triggered in a conversation. |
| Feedback Result | Conversations for the specified feedback type. |
| Language | Conversations for the specified language based on the user's language setting. |
| Message Count | Conversations for the specified message count in the chat. |
| Provider Name | Conversations for the specified provider. |
| VA Success | Conversations resolved by the Virtual Agent. |
| Setup Topic Types | Conversations that used the specified setup topic type. |
| Topic Blocks | Conversations that used the specified topic block. |
| Topic Categories | Conversations that have topics which belong to a specified topic category. |
| Topic Count | Conversations that used the specified topic count. Each conversation can use multiple topics and this option filters conversations based on the count of topics used in it. |
| Topics | Conversations that used the specified topics in the chat. |
| Type | Conversations that are of the specified type such as live agent only or Virtual Agent only. |
[Tabela 1. Field options]

{#conversation-tab-filtering-pae__table_im5_d2c_xpb}