---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Localize the bot messages

# Localize the bot messages {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Localize the bot messages to receive them in a language of your choice during your conversations with the bot.

## Antes de Iniciar

Role required: virtual_agent_admin

## Procedimento

1. Navigate to the provider channel identity record of your bot and select the Bot Messages tab.  
   Confirm that the values for those bot messages are accurate.
2. Navigate to the Messages \[<kbd class="ph userinput">sys_ui_message.list</kbd>\] table and select New.  
   Nota:  
   Before creating a new message, ensure that the message you want to create is not already created.
3. On the form, fill in the details.  
   {#localize-bot-messg__table_smm_5td_xwb__entry__2}

   | Field name | Description |
   |-|-|
   | Key | Message for the record. Make sure that this matches with the bot message value in step 1. If you want to create multiple translations for the same message in different languages, add each translated message individually. |
   | Language | Your preferred language for the conversation/message. |
   | Message | The equivalent of the key message translated into your preferred language. |
   [Tabela 1. New Message record]

   {#localize-bot-messg__table_smm_5td_xwb}
4. Select Submit.

## Resultado

Start a new conversation with the bot. You will notice that the translated message is displayed by the bot in user's preferred Microsoft Teams language, if you have already provided the translation for that language.