Create a profile parser action for Apple Messages for Business

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create an action to parse the user information response and find the corresponding user on the ServiceNow® instance for Conversational Integration with Apple Messages for Business using the information provided here.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Refer to the following procedure to create a new action. Create an action in Workflow Studio.
    2. In the Workflow Studio integration hub, set the Input field to response_body (string).
      Figura 1. Workflow Studio example
      Workflow Studio integration hub page, showing profile parser action with code snippet example.
    3. You can use the following example script to help create your script for the action. 
      (function execute(inputs, outputs) { 
    try { 
        var profile = JSON.parse(inputs.response_body); 
        var email = profile[0]['profile']['email']; 
        var user_sys_id = ""; 
        var result = { 
            "auth_success": false, 
            "user_sys_id": "" 
        }; 
        if (email) { 
            result['auth_success'] = true; 
            var userGr = new GlideRecord("sys_user"); 
            userGr.addQuery("email", email); 
            userGr.query(); 
            if (userGr.getRowCount() == 1) 
                if (userGr.next()) 
                    user_sys_id = userGr.getUniqueValue(); 

            result['user_sys_id'] = user_sys_id; 
        } 
        outputs.result = result; 
    } catch (e) { 
        gs.error("Error in Virtual Agent - Parse User Profile: " + e.message); 
        throw e; 
    } 
})(inputs, outputs);
    4. Set the Output field to the following: 
      result = {  
    "auth_success": false,  
    "user_sys_id": "1234" 
    };