---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Disable the org chart

# Disable the org chart {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Disable your organizational chart either for a particular deployment channel or for the instance.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The org chart displays in the Virtual Agent's interactive view whenever you open a people citation's popover. You can disable the org chart so that it doesn't display as an option in the people citation's popover.

## Procedimento

1. Decide whether you want to disable the interactive view's org chart at the deployment level or instance level.
2. Choose one of the following scenario's and complete the steps.

   | Scenario | Steps |
   | Disable the org chart at deployment channel level | 1. Navigate to the M2M Canvas Configuration Deployment Channels table \[m2m_canvas_configuration_deployment_channel.list\]. 2. Select New. 3. Search and select the relevant deployment channel in the Deployment Channel field. 4. Set the Canvas Configuration field to <kbd class="ph userinput">af3b113c3b0932102e3df80864e45a12</kbd>. 5. Clear the Active check box. 6. Select Submit. {#disable-org-chart__ol_gp1_4gr_hhc} |
   | Disable the org chart at the instance level | 1. Navigate to the Now Canvas Configuration table \[sn_now_canvas_configuration.list\]. 2. Find the row with canvas ID set to <kbd class="ph userinput">sys_id=af3b113c3b0932102e3df80864e45a12</kbd>, and then change the Active column from <kbd class="ph userinput">true</kbd> to <kbd class="ph userinput">false</kbd>. {#disable-org-chart__ol_nmk_r3r_hhc} |
   |-|-|

   {#disable-org-chart__choicetable_tpb_mgr_hhc}