--- sourceDocument: Australia Conversational Interfaces sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Activate and get started # Activating Virtual Agent and getting started {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Using the Conversational Interfaces console, you can quickly add Virtual Agent to a portal, configure branding, personalize the greeting, and begin to use pre-built ITSM Virtual Agent conversations. If you have a license for a Now Assist product, you can also quickly deploy Now Assist skills in Virtual Agent in a matter of minutes. For details, see [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/CqnVVXzMNuMOzMxUn2V2OA "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."). ## Before you begin {#va-quick-start__section_klz_kkl_lrb} If you have a license for Virtual Agent, the following sections will help you get started and create conversations for your organization quickly. If you do not have a license for Virtual Agent, you can try Virtual Agent Lite, which comes preinstalled. For information about getting started with Virtual Agent Lite, see [Quick start for Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/Zkimg~ZyI1fajDUG_l9A1g "Virtual Agent Lite comes pre-installed, so all you have to do to try it is activate the ITSM Virtual Agent Conversation Topics Lite plugin and set it up."). ## Get started with Virtual Agent {#va-quick-start__section_yp5_ddl_nrb} 1. [Activate Virtual Agent](https://servicenow-prod.fluidtopics.net/ZyW2EmnO~~bcAp_DxnLJTQ "You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active.") You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active. 2. [Install Virtual Agent plugins](https://servicenow-prod.fluidtopics.net/On2hxkBxKeV4RX7U8NT3Zw "Install Virtual Agent plugins for your business areas. These plugins contain predefined conversations and Virtual Agent assets that help users with common self-service tasks, such as creating or updating cases or providing answers to frequently asked questions.") Install predefined conversations for your business applications, NLU tools, and the Conversational Analytics dashboard. 3. [Add your bot to a portal](https://servicenow-prod.fluidtopics.net/cYNf7nImHnxaYmy8BHMucg "Give your users a place to interact with your bot and human agents. Choose a Service Portal chat configuration provided with your base system, such as the Service Portal Agent Chat configuration used for Agent Chat and Virtual Agent. Your end users can initiate and maintain a bot or Agent Chat conversation in any page of the portal.") Add a chat entry to the menu of your web portal. You can add Virtual Agent to additional portals later. For conversations based on generative AI large language models (LLMs), you can quickly set up Now Assist in Virtual Agent and add it to a portal. For information about adding Now Assist in Virtual Agent to a portal, see [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/CqnVVXzMNuMOzMxUn2V2OA "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."). 4. [Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/RGmHaHcSL2GknlmBd0sLrg "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only.") Change the way Virtual Agent looks to the end user. You can change the colors, add your company logo, and change the icon that represents your bot. If you're using Now Assist in Virtual Agent, you can customize the look and feel during the configuration process. For more information, see [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/CqnVVXzMNuMOzMxUn2V2OA "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."). 5. [Get recommended topics for your instance](https://servicenow-prod.fluidtopics.net/KSv~FmODLOEjjMUh04rlvQ "To get recommended topics based on your data, configure analysis reports, run the reports, and then review the results. You can either add new topics to Virtual Agent or link a recommendation to an existing topic.") Use the Topic Recommendations app to identify prebuilt Virtual Agent topics that can be quickly implemented in your organization. {#va-quick-start__ol_e1k_bpm_3fc} ## Explore further {#va-quick-start__section_w2n_p3g_hsb} As you work with Virtual Agent, you can expand its capabilities by implementing other features. For example, you can do the following: * [Configure Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/CqnVVXzMNuMOzMxUn2V2OA "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants.") * [Set up chat experiences for Virtual Agent users](https://servicenow-prod.fluidtopics.net/~wfDp8iiVJ6rI45SqC9VZQ "Create different chat experiences for your end users based on the context in which they initiate a conversation with Virtual Agent.") * [Create new Virtual Agent topics](https://servicenow-prod.fluidtopics.net/3WNRx~5BPFnCGPdkHMS0yQ "Use Virtual Agent Designer to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.") * [Change Virtual Agent and Agent Chat system messages](https://servicenow-prod.fluidtopics.net/Inc4_9~RGW4dhKKb5ZuSJg "Customize the default system messages displayed during Virtual Agent conversations and Agent Chat.") * [Enable AI Search](https://servicenow-prod.fluidtopics.net/xzvNLztEpkZwdMxdGQhkzg "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic.") * [Implement Natural Language Understanding (NLU)](https://servicenow-prod.fluidtopics.net/Q4Gj8XpiudKQtQhz6FwBDQ "Natural language models help Virtual Agent to process human language based on context and your company's data. In this way, what the user needs can be more accurately matched with a corresponding topic. Virtual Agent supports large language models (LLMs) and Natural Language Understanding (NLU).") * [Use Virtual Agent with a live agent](https://servicenow-prod.fluidtopics.net/N9HiVDzimo~PiPBjJ4aOSA "Sometimes a conversation requires human intervention. When this occurs, you can transfer the user to a live agent in Agent Chat.") * [Use language detection and dynamic machine translation in Virtual Agent](https://servicenow-prod.fluidtopics.net/SzdBIkEPMpOuzi_yvCCTtg "The ServiceNow platform provides several methods for serving your international Virtual Agent users, regardless of their language and locale. Professionally localize your conversations, use dynamic machine translation, or a combination of the two.") * [Localize Virtual Agent topics](https://servicenow-prod.fluidtopics.net/5SGLCCAi_6swcoEu2GFCRw "The ServiceNow platform provides several methods for localizing Virtual Agent conversations, depending on your needs. Use the Localization Framework to manage all aspects of the translation process, whether you are using machine translation, a third-party provider, or both.") {#va-quick-start__ul_wql_y3g_hsb}