---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# VA feature support in Slack conversations

# Virtual Agent features supported in Slack
conversations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Virtual Agent features, such as AI Search results, Virtual Agent notifications, and Virtual Agent Designer controls for
creating Virtual Agent conversations are supported in Slack bot
conversations.  
Nota:  
Conversational Integration for Slack is not supported for on-prem instances.

This section highlights key Virtual Agent features that are supported in the
Conversational Integration with Slack app.

## AI Search results {#va-slack-other-features__section_xs4_tkk_l4b}

Virtual Agent can generate AI Search results that are displayed
as Genius result cards and multi-link outputs in conversations. For details on how Virtual Agent generates AI Search results, see [Improving the user experience with AI Search](https://servicenow-prod.fluidtopics.net/xzvNLztEpkZwdMxdGQhkzg "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic."). The default AI Search configuration for Virtual Agent enables search results for Q\&A (knowledge base) and catalog
items.

## URL navigation for chat links {#va-slack-other-features__section_ztl_qnp_3qb}

In Virtual Agent and Live Agent conversations on the Slack app, links to ServiceNow records open automatically
in base system portals---including links displayed in output cards, Virtual Agent notifications, and AI Search results. If needed, admins can change the
portals in which these links are opened. For configuration details, see [Configure URL navigation for chat links](https://servicenow-prod.fluidtopics.net/hPJ3WMebKp2Z6SzrJK4Ovw "Configure the portals in which links to ServiceNow records in Live Agent and Virtual Agent conversations are opened, including links in output cards and cards for Virtual Agent notifications and AI Search results.").

## Trusted Domains {#va-slack-other-features__section_yfw_5td_xvb}

In custom chat integrations, the values specified in the Trusted media domains field of the
Provider Channel Identities table \[sys_cs_provider_application\] takes precedence over the
Connections table \[sys_cs_provider\] and therefore overrides.

## Chat Localization into Conversation Language {#va-slack-other-features__section_hkt_glq_bwb}

Starting from version 5.0.1, chat gets localized into the customer specified conversation
language set in the Slack UI, though the session language is different.  
Translation of responses to the conversation language is done using the function `gs::getMessageLang(str, lang)`, where the language retrieved from Slack is passed through this function as a parameter. The translation process works with the following three use cases, when:

* The requested language plugin is available in the ServiceNow instance.

  When the requested language plugin is available in the ServiceNow instance then the Session language honors the
  Conversation language set by the user.
* The requested language plugin is absent, but fallback is set and enabled.When the
  requested language plugin is absent, then the fallback language specified in the
  \[sys_language\] table is used for the translation process. However, for the fallback
  mechanism to work, you must enable the
  glide_i18n.language_fallback_enabled system property. By
  default, the value of the property is false. Set it to
  true to enable the fallback mechanism. For more information,
  see [Set a fallback language](https://www.servicenow.com/docs/access?context=set-fallback-language&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

* The requested language plugin is absent, but fallback is not set/enabled.When the
  requested language plugin is absent and fallback is also not set/enabled, the default
  translation language will be English.

{#va-slack-other-features__ul_zcs_2tq_bwb}
* **[Virtual Agent Designer user input and bot response controls in Slack](https://servicenow-prod.fluidtopics.net/akmIfnslyth~fsd~A~RQEg)**   
  The Virtual Agent Designer user input controls and bot responses for creating conversation topics are supported in Slack conversations, including the table bot response and the card control that can display images.
* **[Virtual Agent notifications supported in Slack](https://servicenow-prod.fluidtopics.net/rQoZibxQUYmaOBIwNe4vxA)**   
  Slack app supports Virtual Agent notifications during conversations.
* **[Unsupported Virtual Agent features in Slack](https://servicenow-prod.fluidtopics.net/jWpe5rR6gz4d5sN4fRPiFw)**   
  Refer to the unsupported features of Virtual Agent in Conversational Integration with Slack.