---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Message delivery order

# Message delivery order {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Control message delivery order by enabling the Maintain message ordering option in the Provider Channel \[sys_cs_provider\] table. You can view the
message order and status in the Custom Adapter Message \[sys_cs_ca_message\] table.
When you enable the Maintain messaging order option in the Provider
Channel table, a Sender Subflow occurs only after the previous Sender Subflow completes to
ensure that messages are delivered in the order that they were sent.  
Messages are stored in the Custom Adapter Message \[sys_cs_ca_message\] table, which is cleaned nightly. If the Custom Chat Integration Framework client is not receiving any messages, you can use this table to check the message delivery status:

* Processing
* Pending - not yet processed
* Completed
* Error - problem with processing an outbound message, possibly due to Integration Hub issues that could occur when the Sender Subflow is invoked
{#ccci-message-delivery-order__ul_pfr_42l_gqb}