Configuring Conversational SMS Integration with Twilio

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.

    Configuration overview

    1. Install Conversational SMS Integration with Twilio.

      Install the application from the ServiceNow Store.

    2. Set up the Conversational SMS Integration with Twilio.

      Integrate Twilio with Virtual Agent.

    3. Configure SMS authentication.

      Set up user authentication.