Install Conversational SMS service channel
You can install the Conversational SMS service channel application (sn_awa_sms_int) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.
Antes de Iniciar
- Ensure that the application and all of its associated store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
- The Conversational Messaging plugin (com.glide.messaging.awa) must be installed.
For more information on activating plugins, see Activate a plugin.
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
Nota:
The Conversational SMS service channel is automatically installed with an
application that implements an SMS provider, such as the Conversational SMS
Integration with Twilio (sn_va_sms_twilio) application. For more information, see
Install Conversational SMS
Integration with Twilio.