---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Topic Recommendations settings

# Topic Recommendations settings {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Topic Recommendations settings page to configure analysis
reports based on your ServiceNow® data.
You can find the Topic Recommendations settings in the Conversational Interfaces Chat Settings (AllConversational InterfacesSettings) under Virtual Agent. When you first install Topic Recommendations, nothing is configured, so the settings page appears empty.Figura 1. Empty Topic Recommendations settings page

Once configured, you can view or edit analysis reports on this page.  
Figura 2. Configured Topic Recommendations settings

## Topic Recommendations analysis settings {#tr-settings-page__section_l23_m1t_lrb}

When you create or edit a Topic Recommendations analysis record, specify the
information in the following form.  
{#tr-settings-page__table_kb4_hyn_m4b__entry__2}

| Field | Description |
|-|-|
| Data source | ServiceNow table that contains the data to be analyzed. |
| Field analyzed | Field (string column) in the table to be analyzed. For example, the Short description in the Incident table. |
| Taxonomy | Comprehensive list of intents for a specific business application, such as ITSM. |
| Filter by | Condition builder for filtering the records to be analyzed. Click Set conditions to open the condition builder. The default filter is \[Created\] \[after\] \[Last 90 days\]. |
| Frequency | The schedule for running the analysis, which is triggered through the Run Topic Recommendation Reports scheduled job: * None * Every Month * Every 3 Months * Every 6 Months * Every 12 Months {#tr-settings-page__ul_sp1_qpq_n4b} Nota: If you're using a non-production instance for testing, set the analysis schedule in your production instance so that it and your analysis history are retained. The intent discovery process works best in a single instance, where data is not promoted between instances. |
[Tabela 1. Default settings for Topic Recommendations]

{#tr-settings-page__table_kb4_hyn_m4b}
**Tarefas relacionadas**   

* [Configure analysis reports for Topic Recommendations](https://servicenow-prod.fluidtopics.net/LL3v1e0j58Zrzc1wmWwbQw "To generate Topic Recommendations, specify a default data source (ServiceNow table and field) and the conditions for filtering the data records.")