---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

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bundleId :

    - convint

workflow :

    - Platform


---

# NLU model mapping in Virtual Agent Designer

# NLU model mapping in Virtual Agent Designer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

ServiceNow model groups help you to manage the localization of both topics and Natural Language Understanding (NLU) models more easily. You can map Virtual Agent topics to a new or existing model group directly from Virtual Agent.
A topic is a Virtual Agent conversation. Users find the appropriate conversation using either keyword or NLU topic discovery. If you're using [NLU for topic discovery](https://servicenow-prod.fluidtopics.net/Q4Gj8XpiudKQtQhz6FwBDQ "Natural language models help Virtual Agent to process human language based on context and your company's data. In this way, what the user needs can be more accurately matched with a corresponding topic. Virtual Agent supports large language models (LLMs) and Natural Language Understanding (NLU)."), this means that your topic is associated with an NLU intent, which contains potential user utterances and other information. When a topic is associated with an intent, it's mapped to that intent. An NLU model is a group of related intents.  
When you create or edit a topic and have ServiceNow NLU turned on, then you can do the following in Virtual Agent Assistant Designer:

* Map the topic to an existing model and intent.
* Map the topic to an existing model and create an intent.Mappings are created for all languages that have been activated in NLU Settings as well. For more information, see [Configure Natural Language Understanding in Virtual Agent](https://servicenow-prod.fluidtopics.net/La4Q6KqoDw2XufrUntqemg "Configure Natural Language Understanding (NLU) in Virtual Agent to identify the NLU service provider for your instance. You can also specify the languages of NLU models used during conversation design, based on the languages supported by your NLU provider and the ServiceNow AI Platform.").

* Create and map the topic to a new model and intent.If more than one language has been activated in NLU Settings, mappings are automatically created for secondary languages in the new model group. For more information, see [Topic mapping to a multilingual NLU model group](https://servicenow-prod.fluidtopics.net/1KORFhvbbIUAScl40VBsXA "When you map a topic to a multilingual model group in Virtual Agent Designer, the topic mappings for enabled languages are set up automatically.").

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For example, when creating a topic, you can select the NLU model and its associated intent. In the following Company email issues topic, the selected model from the NLU Model drop-down list is the ITSM NLU for Virtual Agent (11 languages) model. After selecting the NLU model, the intent list refreshes and you can select your preferred intent. This action maps the NLU intent to this topic. You can change the NLU model and intent selections later on through the topic's Properties tab, if needed.