---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Virtual Agent for a mobile application

# Configure Virtual Agent for a ServiceNow mobile
application {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Virtual Agent provides optimized templates for the mobile experience.
Configure a service portal to run Virtual Agent on a ServiceNow mobile application.

## Antes de Iniciar

Install the required plugins:

* Virtual Agent (com.glide.cs.chatbot)
* Conversational Messaging (com.glide.messaging.awa)
* Core ServiceNow® mobile plugins

  For more information, see [Mobile
  plugins](https://www.servicenow.com/docs/access?context=sg-mobile-plugins&version=australia&pubname=australia-mobile&ft:locale=en-US).

{#configure-va-mobile-web-client__ul_qv1_1qr_5pb}

Role required: admin

## Procedimento

1. Install the corresponding mobile plugins for each application that you want to use in Virtual Agent.  
   For example, if you're using Virtual Agent ITSM conversations, install the ITSM Mobile Agent (sn_itsm_mobile_agt) plugin as well. For more information, see [Mobile plugins for
   ServiceNow Agent](https://www.servicenow.com/docs/access?context=sg-mobile-plugins&version=australia&pubname=australia-mobile&ft:locale=en-US).
2. Navigate to AllNow Mobile AppApplet Launchers.
3. Click the Homepage record.  
   If prompted, click the link at the top of the page to edit the record.
4. Click the Body tab.  
   Figura 1. Launcher screen Homepage record
5. Click Chat under Quick Action Button to open the record.  
   If you don't see a Chat entry, add it as follows:
   1. In the Unified Navigation bar, click the scope icon and change the application scope so that it matches the application that contains the record.  
   2. Click the back button to return to the previous page.
   3. Click the Homepage record.
   4. Click the Body tab.
   5. Under Quick Action Button, double-click Insert a new row.
   6. Type <kbd class="ph userinput">Chat</kbd>, and then press Enter or click the save icon.
   7. Click Update.
   {#configure-va-mobile-web-client__substeps_zzf_mqm_cqb}
6. Fill in the Chat form as follows.  
   Nota:  
   If prompted, click the link at the top of the page to edit the record.
   1. In the Function field, select Agent Chat.
   2. Click the info icon ![Info icon.]() on the Function field and verify that Chat Launcher is set in the Type field (this is the default setting).
   3. Select the Active check box.
   4. Click Update.

   {#configure-va-mobile-web-client__substeps_bz5_ssl_cqb}  
   Figura 2. Chat form configuration

## Resultado

Depending on the device and the patch version of the server instance, end users can access the Virtual Agent chat icon in the bottom-right or top-right corner of the app. Tap the plus icon or the chat icon to start a conversation.

The topics you create in Virtual Agent Designer can be used in both the web and mobile clients, as well as any other channels you may configure. Virtual Agent output components are already optimized for Android and iOS, including [image and video cards](https://servicenow-prod.fluidtopics.net/rHOv2TknjmgMJqz0fVmQEg "Use the Card bot response control in a Virtual Agent topic to upload and display selected information from a record on your instance, along with rich content, such as a video or image."), [link unfurling](https://servicenow-prod.fluidtopics.net/aZMmc1bVShkL0l6HpszqdA "Virtual Agent supports link unfurling on the chat widget, mobile devices, and various channels. Link unfurling generates a content-rich preview when a supported link is shared in a conversation with a user, a virtual agent, or in a text-based bot response."), [AI Search results](https://servicenow-prod.fluidtopics.net/xzvNLztEpkZwdMxdGQhkzg "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic."), and [Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/iBwic2sjwgTWao2K9QipOQ "Send ServiceNow notifications directly to users via the Virtual Agent chatbot on supported messaging channels. Notifications can be simple informational messages for review, or actionable messages with buttons that users can select to perform certain actions.").

## O que Fazer Depois

To enable Now Assist in native Virtual Agent, see [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/CqnVVXzMNuMOzMxUn2V2OA "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants.").
* **[Now Mobile notification of unread chat and Virtual Agent messages](https://servicenow-prod.fluidtopics.net/Dlb4KNcZqqjQpTIekVPxog)**   
  When Now® Mobile app users navigate away from the app after starting an active conversation, they can automatically receive Virtual Agent mobile push notifications informing them of new, unread chat messages and  Virtual Agent notifications that have arrived.
* **[View and modify Virtual Agent style templates](https://servicenow-prod.fluidtopics.net/15NaNCspVKCzcRQRdgQzcw)**   
  Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards \[sys_cs_adapter_card\] table.