---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Conversational Integration with Workplace from Facebook {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

## Configuration overview {#configuring-ci-workplace-fb__cf-config-parent-checklist}

1. [Install the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/O_9KwyxCXtvkPCsd3mTtXw "You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.")

   Install the application from the ServiceNow Store.
2. [Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/1nWgn3olOoKaoC_yP6~dWw "Add Virtual Agent to your Workplace from Facebook integration.")

   Add Virtual Agent to your Workplace from Facebook integration.
3. [Manage Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/t1rYclV6rVMxv_3qSJB4tw "Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.")

   Manage the application, its branding, and customize the bot-specific messages in your ServiceNow instance.
4. [Configure Virtual Agent settings for Workplace from Facebook](https://servicenow-prod.fluidtopics.net/2rLMPGuXQnlG_4x01~aWrA "Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.")

   Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
{#configuring-ci-workplace-fb__cf-config-parent-tasks-ol}
* **[Install the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/O_9KwyxCXtvkPCsd3mTtXw)**   
  You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.
* **[Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/1nWgn3olOoKaoC_yP6~dWw)**   
  Add Virtual Agent to your Workplace from Facebook integration.
* **[Manage Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/t1rYclV6rVMxv_3qSJB4tw)**   
  Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
* **[Configure Virtual Agent settings for Workplace from Facebook](https://servicenow-prod.fluidtopics.net/2rLMPGuXQnlG_4x01~aWrA)**   
  Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
* **[Uninstall the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/Yn8UGc0ZYbSMvHncrKZ4XQ)**   
  Uninstall the Conversational Integration with Workplace from Facebook and disassociate the app with your instance.