---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Proactive Triggers roles

# Proactive Triggers roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Proactive Triggers adds the Proactive Triggers admin role.
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and contact your account representative.

## Installed roles {#PT-roles__section_llr_2xn_cyb}

{#PT-roles__table_mlr_2xn_cyb__entry__6}

| Role title \[name\] | Description | Contains Roles | Groups | Elevated | Considerations |
|-|-|-|-|-|-|
| Proactive Triggers admin \[sn-pt.proactive_admin\] | Users who create proactive rules and have access to related tables and related records. | * User Criteria Administrator \[user_critera_admin\] * Service Portal administrator \[sp_admin\] {#PT-roles__ul_d3z_p5z_vdb} | None. | No | Users assigned this role can access any related tables and records including potentially protected information, as well as proactive rules. |
[ ]

{#PT-roles__table_mlr_2xn_cyb}  
Nota:  
Simplify user administration by creating groups that contain all the roles
necessary for specific personas rather than to individual users. You can then
assign individual users to those groups. When users transition to new roles, you
can then re-assign their group memberships, and avoid scenarios where users
retain unexpected roles.

For details on the administration of users, groups, and roles, see [User Administration](https://www.servicenow.com/docs/access?context=c_UserAdministration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Proactive Triggers admin \[sn-pt.proactive_admin\] {#ariaid-title2}

Users who create proactive rules and have access to related tables and related records.

### Contains Roles {#PT-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.  
* User Criteria Administrator \[user_critera_admin\]
* Service Portal administrator \[sp_admin\]
{#PT-roles-1__ul_d3z_p5z_vdb}

### Groups {#PT-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#PT-roles-1__section-feature-role-considerations}

Importante:  
Avoid granting an admin role when more specialized roles are available.