Install Conversational SMS Integration with Twilio

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can install the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application to host Virtual Agent conversations in the SMS Twilio application.

    Antes de Iniciar

    Role required: admin or virtual_agent_admin

    Procedimento

    1. Navigate to System Applications > All Available Applications > All.
    2. Find the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application using the filter criteria and search bar.

      You can search for the application by its name or ID.

      If you cannot find the application, you may have to request it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

    O que Fazer Depois

    Set up the Conversational SMS Integration with Twilio.