---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational SMS Integration with Twilio

# Install Conversational SMS Integration with Twilio {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can install the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application to host Virtual Agent conversations in the SMS Twilio application.

## Antes de Iniciar

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Conversational SMS Integration with Twilio](https://store.servicenow.com/sn_appstore_store.do#!/store/application/96db2328771700105d7b3882a91061ab/4.0.1?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai&q=conversational%20sms%20integration&sl=sh) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-sms-twilio__ul_s4g_jkw_jyb}

Role required: admin or virtual_agent_admin

## Procedimento

1. Navigate to System ApplicationsAll Available ApplicationsAll.
2. Find the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application using the filter criteria and search bar.  
   You can search for the application by its name or ID.

   If you cannot find the application, you may have to request it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-sms-twilio__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
{#install-sms-twilio__steps_qq4_qll_2mb}

## O que Fazer Depois

[Set up the Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/60ZGviyAVdYH4lEBQ1VZQA "Integrate Twilio with Virtual Agent so that you can engage in SMS bot conversations.").