--- Release : - australia ft:locale : - Português ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- Australia Conversational Interfaces - [Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/convint-landing-page.html?contentId=ZVuMYalVJGAlxLCQW~zyWw) - [Conversational Interfaces Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-console.html?contentId=zU0vJ9~TLTmsct4z1PkjIw) - [Exploring Conversational Interfaces Console](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/exploring-ci.html?contentId=x4H0P1yrGVPOZp2FYDztyA) - [Monitoring and managing Conversational Interfaces applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/monitor-manage-ci-applications.html?contentId=OrbowCxWaenI9i51abgeXg) - [Channels in Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-channels-overview.html?contentId=FMstHim9_XQ5kuCmI5e1iA) - [Disable live agent support for a channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/disable-live-agent-support-channel.html?contentId=v2XuPjfgKfgk4tA5EftNWA) - [Using Asynchronous Chat in messaging channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/async-chat.html?contentId=hLS8GACJ32jEwwY~KB5HRA) - [Configure asynchronous chat for the web channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/configure-async-web.html?contentId=PAyEQ~~kGO37nhZZBqZBMg) - [Installing Conversational Interfaces components](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-home-install-components.html?contentId=cNvP0mBi2v3AvjHHhJQA2g) - [Configuring Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-configuring.html?contentId=hFM8q9VXkPvPjJWni79LEg) - [General chat settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-configuring-chat-features.html?contentId=pd~Ih8ItCjCwHEQd271zNg) - [Manage LLM virtual agents on the Assistants screen](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/manage-llm-va.html?contentId=3lGqxqSY7kT21~c7nFnQiw) - [Add your bot to a portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-bot-portal.html?contentId=kM5xvz1EREQ6yQEhgHoi1A) - [Branding your chat client](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/branding-chat-client.html?contentId=oY~ECpzPl1amRZ2_TRmxjg) - [Create a new user for a branded bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-create-new-branded-bot.html?contentId=Ab8XXfsczpnnue_8dU9Leg) - [Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-chat-branding.html?contentId=b3CUx5FrVH4l4RpjEd7R5A) - [Enable message preview on the chat widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/web-client-message-preview.html?contentId=FTYBSJkpWaDr8WH39vGb8Q) - [Enable public access to the chat widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/enable-public-access-web-client.html?contentId=XE2_NSTKBx7xlCwmBMycjw) - [Configure variables that store chat information](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-context-variables.html?contentId=BpYGGtMIKiKB8Hh2Qx~ckg) - [Live agent chat context variables](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/live-agent-chat-context-vars.html?contentId=Mw9iTXKfEfQtILcyhLOnYw) - [Change Virtual Agent and Agent Chat system messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-change-system-messages.html?contentId=IVkZpPJLIAeJZiVMElWNVA) - [URL navigation in Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/url-navigation-ci.html?contentId=LbZglR5uceR0eIy7XDSUuQ) - [Configure URL navigation for chat links](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-url-navigation.html?contentId=D3PHvuHJyDd9qjvrni3RaA) - [Create a smart link preference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/create-smart-link-preference.html?contentId=G31xHE8wHtPS_JAEakTxFw) - [Create chat surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/create-chat-surveys.html?contentId=NiHo5NNwMvD0sipDL3vT9A) - [Define pre-chat survey configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-pre-chat-surveys.html?contentId=nhPZ7gkZ8phRzwc~Q0vhXA) - [Define post-chat survey configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/define-post-chat-survey-config.html?contentId=osc4E6ET4FTijawkXB4B4w) - [Using pre-chat surveys with context variables for topic discovery](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/using-context-intent-prechat-survey.html?contentId=CxV99px9VbtROREgLQNmfw) - [Define topic context intent configurations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ac-configure-context-topic-intent.html?contentId=f7Ci1VUQBPdIhiaavVI6Ww) - [Conversational Interfaces Guided Setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-guided-setup.html?contentId=_3ieur9d3IdTUULL2rEccQ) - [Conversational Interfaces reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-reference-parent.html?contentId=6KXnwLd3~VRWB0aUNvk56g) - [Data management in Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/va-data-mgmt.html?contentId=wu~Gghw8QR3JBSigQPWsFg) - [Activate table cleaning for Virtual Agent tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/activate-va-table-cleaning.html?contentId=ufbfPciOZQ7but8RJYSciw) - [Interaction Insights table](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-interaction-insights-table.html?contentId=qHz_1swKSWkiLPWnlS65Jg) - [Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-landing-page.html?contentId=Nxb7XpMZ2l04X0M~d_8WRg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-virtual-agent.html?contentId=gkKGDHp6C14U1o_2iTlV1A) - [Virtual Agent chat widget interface](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-conversational-interface-options.html?contentId=O~tITMcaYmJ8TkgC18kaAw) - [Example Asset Refresh Virtual Agent conversation with notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/example-va-conversation.html?contentId=48Kz5bnoQIgkqzMLLsNlvA) - [Create the Asset Refresh topic in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-example-conv-asset-refresh.html?contentId=ub6qlb6HVNWmsGRBlL5s7Q) - [Create the Open Incident workflow in the Asset Refresh topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-example-asset-refresh-flow2.html?contentId=2V2HgosYlaa9GJgE_NyZ~Q) - [Create the More Information workflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-example-asset-refresh-flow3.html?contentId=mZv3xOst1uocACvCHSpeaQ) - [Create the notification for the Asset Refresh topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-example-asset-refresh-notification.html?contentId=jq9rPciXPaoGapWR_A1Wyw) - [Associate content with the Asset Refresh notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/associate-content-example-notification.html?contentId=A0WUEIFeBalkUBNmiNwUXg) - [Agentic conversations in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/agentic-conversations-vad.html?contentId=YfvJEqZ6tgCpySe94SAdsQ) - [LLM topic discovery in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-llm.html?contentId=TAGNi5~9PtdNzTngUbdTkw) - [LLM description and instruction guidelines for Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-llm-description-guidelines.html?contentId=oSrcYUQTOa2iLsv~6bLHQQ) - [Natural Language Understanding (NLU) topic discovery in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-NLU.html?contentId=Nh7ipFZl7wYyZrVKvF1mGw) - [Advantages of natural language models over keywords](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/advantages-nlu.html?contentId=3UKHgx0LCtX6QKXoSrsRMw) - [Dialog Acts for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/c_dialog-acts.html?contentId=SNZFZvC~bhYbg0QsII9FBg) - [Implement NLU in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/implement-nlu-va.html?contentId=5pwLlavIskhkDtu6AY5KYQ) - [Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-lite.html?contentId=JQOkZCfeFvGb_L7Pq3uMsA) - [Quick start for Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/quick-start-va-lite.html?contentId=v_iX_9y299JEoZN~OTJq3w) - [Preview and test ITSM Virtual Agent Lite topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-valite-topic.html?contentId=8OT_rF3uY4qDFw516PIUZg) - [Duplicate and publish Virtual Agent Lite topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/duplicate-publish-valite-topic.html?contentId=heaUxYgqVEIwUrhSZKmFzg) - [Activate and get started](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-quick-start.html?contentId=4fvkcqLIRCpxPF~h_CpJiQ) - [Activate Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-virtual-agent.html?contentId=Dq65~dgwjZ9if2a5rFuJkg) - [Installed with Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/installed-wth-virtual-agent.html?contentId=GIxQR8i~7EoxCryqG5EQRQ) - [Virtual Agent roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/VA-roles.html?contentId=m~q6JtYsRq2jC0KqpFZaPw) - [Install Virtual Agent plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-va-plugins.html?contentId=aUK5lbEWJhxnTL60ny8Igw) - [Additional plugins for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/additional-va-plugins.html?contentId=2Xic7n3QeWAAxWIKY4Yipw) - [Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/prebuilt-topics-ITSM.html?contentId=pkyHksMGnWA92AOcgl0HOA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-virtual-agent.html?contentId=~j5fxsBMpgWzZySxB8Ay_w) - [Customizing a chat experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-conversation-settings.html?contentId=tWMHS_TGgIPQ~zmRlApcEg) - [Working with setup topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/working-setup-topics.html?contentId=q_9oconurfpiYzHWoj1~mw) - [Change text in the Show me everything button](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/change-va-showme.html?contentId=aoAVt8ghrUUb5aSNp6USqQ) - [Hide or reveal the Show me everything button](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/hide-reveal-sme-button.html?contentId=d0Lo4Iy4Usfqe0hE6XM1cg) - [Change the Virtual Agent greeting messages in the Greeting setup topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-welcome-topic-selection-msgs.html?contentId=bMHCVwYV54nW6d6exVnTew) - [Configure a Virtual Agent chat experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-default-chat-experience.html?contentId=Iu_usfxpsl_3W6aIl1vFrQ) - [Test chat experiences](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-custom-experience.html?contentId=uXodTpqV~pN0j_P2UIYeJw) - [Configure NLU in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-nlu-settings.html?contentId=lRr3TR~0ywGp0t_wRVQKnA) - [Configure IBM Watson Assistant as the NLU provider for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-watson-service-integration.html?contentId=hT~yXFVNJAMD38Y0GJlbnQ) - [Configure Google Dialogflow ES as the NLU provider for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-dialogflow-es-integration.html?contentId=JZvy1WdlQ~2F7slzJoBOSQ) - [Create a service account and private key in Google Dialogflow ES](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-create-srvc-acct-key-dialogflow.html?contentId=LCPdeiRP13jj5EHuUsuc0g) - [Generate a Java Keystore (JKS) file and configure security on your ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-configure-dialogflow-security.html?contentId=PyX4GjMcZgs1SJi6Shb~FQ) - [Activate and enable](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-ggl-df-es-service.html?contentId=hkYcBN1jYguDCKNqx4aygw) - [Test Virtual Agent with Google Dialogflow ES NLU in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-va-nlu-dialogflow.html?contentId=G3m2PWLVzPBZEkeMKT3K6w) - [Enhanced handling of user inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/natural-language-user-response-handling.html?contentId=FQSb4y8TL1RbjdjT2Fwesw) - [Configure enhanced natural language user input handling](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-natural-lang-handling-other-nlu.html?contentId=pUYSsGRB7Ka69Z2~rwO~2A) - [Adding Virtual Agent to your web page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-portable-va-web-client.html?contentId=888n598C6syD70_kMGGp4Q) - [Configure the portable Virtual Agent chat widget](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-portable-va-web-client.html?contentId=TGSjE1bKxx0QOtsGvmQdSA) - [Add the portable Virtual Agent chat widget to a third-party website](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-portable-va-client-website.html?contentId=C6B13MEyiaOGrVSh_KtH7A) - [Embed the Virtual Agent chat widget in an external web page (legacy method)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-va-standalone-client.html?contentId=pc4uGr1wM3QXKQFYnEdilw) - [Configure Virtual Agent for a mobile application](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-mobile-web-client.html?contentId=M1y7bm~HeFENT1SGb4HpjA) - [Now Mobile notification of unread chat and Virtual Agent messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-mobile-unread-messages.html?contentId=ZW3xSot40rWY9M6Rq1ndDQ) - [View and modify Virtual Agent style templates](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/modify-va-templates.html?contentId=Igcd~QPrfHUByxwY5hMyDw) - [Using multiple active conversations in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/c_multiple-active-conversations-va.html?contentId=c2VTB1SG5mp6huK2qShpNQ) - [Set NLU portal consumer context values for multiple active conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/t_set-portal-consumer-context-values-multiple-active-conversations.html?contentId=FZF3DPD8rXRh1QQzgv7Nww) - [Set a default NLU context value for multiple active conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/t_set-default-context-value-multiple-active-conversations.html?contentId=Sn8FL3qHE7L_lmtqPYaRtw) - [Activate multiple active conversations in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/t_activate-multiple-active-conversations-va.html?contentId=2JvwQAoyanvRxuSYJHG9~g) - [Route Virtual Agent NLU notifications through multiple portals](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/t_route-va-notifications-multiple-portals.html?contentId=9EBLzzQwRmXAS9m2hXlRdw) - [Using catalogs and autopilot in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-catalogs.html?contentId=H8yUEr8njq~p0bN_HbUf2g) - [Set up catalog branding](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-catalogs-branding.html?contentId=vgSH7p_M8YWQw_965fUPrA) - [Configuring Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configuring-va-notifications.html?contentId=z3kESr4qvm~fvtRxSSdzBQ) - [Create Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-va-notifications.html?contentId=q0ErvZmSLUQMeuIsTC2L3A) - [Create additional recipients for Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-additional-recipients.html?contentId=JMbY1yMDGVXWOMPXopVnfg) - [Define Virtual Agent notification contents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/define-va-notif-contents.html?contentId=nDucRF7UxAXdy3mcr8dKMQ) - [Configure a delivery channel for Virtual Agent notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-delivery-channel.html?contentId=Jt5uW_3pHFC~LWT_181sAw) - [Define Virtual Agent notification actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/define-va-notif-actions.html?contentId=K~M65V73tSN2S3UPJ8dQ5w) - [Define the Virtual Agent link actions to notification content](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/define-va-notif-link-actions.html?contentId=52djguzzdu1n4snoyONqiA) - [Enable Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-va-notifications.html?contentId=JbBnFqVPz6i3ST6HXyawFg) - [Configure cross-scope access privileges](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-cross-scope-privileges.html?contentId=exZ4dX6f4L~ryRraPKmAdg) - [Create or modify custom categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-topic-category.html?contentId=9Eszo_dAJXMiuasZQvuXPA) - [Build and deploy](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-virtual-agent.html?contentId=Q_Fkm4dRaNAy~mpbWuJ6Pw) - [Getting started with Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversation-designer-virtual-agent.html?contentId=NP2NfrSFJ84pD9KhW2C2ig) - [Designing a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/design-va-topic.html?contentId=DK1UY1lJl3ORsFyiVroqKw) - [Create a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-virtual-agent-topic.html?contentId=bDqM7R3lgslZ3WvdxWzXuQ) - [NLU model mapping in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/nlu-model-binding-vad.html?contentId=L96I81CYNiPMJX8wh571Og) - [Topic mapping to a multilingual NLU model group](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/multilingual-nlu-model-group-topic-mapping.html?contentId=HkEzbvKew37Sv37mR35AeA) - [Modify NLU utterances and entities for a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/modify-nlu-utterances-va-topic.html?contentId=0VFa1m7jRmPJwe9rnEaDqQ) - [Add NLU to an existing keyword topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-nlu-existing-keyword-topic.html?contentId=MKMY1qrht1uYtOfRMO1wWw) - [Add nodeless NLU entities as input variables to a topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-nodeless-entities-input-vars.html?contentId=dlqNLuWIaJIT5yklg5Wo8w) - [Branch a Virtual Agent conversation with a Decision utility](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-decision-utility-va-topic.html?contentId=XRAwBUknIDQjv2~dGscYHA) - [Insert a header card in a Static Choice or Dynamic Choice control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/insert-header-card-user-input-control.html?contentId=en9ZTh03RvZ_BtHVnhfYbA) - [Change the application scope for Virtual Agent Designer topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/change-application-scope-vad.html?contentId=aSdpJuwocPD4g_x1_4m0~Q) - [Define script variables for a topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/define-script-variables-topic.html?contentId=bCIxSB71dX7gjG4t0Pcfug) - [Create a small talk topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-small-talk.html?contentId=Iq2xpmbgr7gw5EjN9zLKTw) - [Control topic discovery and visibility](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/manage-topics-task.html?contentId=VO8ORDLVvuq9vAO0UzoQMg) - [Use system-derived entities in an NLU topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-system-entities-va-topic.html?contentId=pN4_YtmdsdjHpEhe6iGVWA) - [Migrating NLU/keyword Virtual Agent topics to LLM topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/llm-topic-migration.html?contentId=Gp~zov19Ni~Y4yiRXlkFlA) - [Migrate NLU topics to LLM topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/migrate-nlu-llm.html?contentId=CdJGyaqXx2VrHh1cxDppaw) - [NLU to LLM migration log](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/llm-topic-migration-error-log.html?contentId=i9BzPbGLrEyZFmv5U5wxEQ) - [Duplicate a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/duplicate-virtual-agent-topic.html?contentId=0GiUVCLuvjNYfAMUPiIMzg) - [Testing LLM topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-llm-topics.html?contentId=sO~fk1vXnvVFuUMQcCOM0g) - [Testing enhanced chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/testing-enhanced-chat-conversations.html?contentId=6u3N2Iiy_JBwM5gtnx_GwA) - [Testing NLU/Keyword topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-designer-testing.html?contentId=jZbkNAt9vr4CcX3Nye_xHw) - [Train and test your NLU model in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/train-test-publish-nlu-model-vad.html?contentId=_3CYpiHrG7WBdzImdzQbqA) - [Automated testing for Virtual Agent topics that use NLU topic discovery](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/automated-testing-va-topics.html?contentId=B0ndbPsnv3Q~bFRj7S_94A) - [Create an automated test in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-automated-test-vad.html?contentId=c1NuGzIVYFbYDG1BMpKO9A) - [Manage and run automated test cases in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/manage-automated-test-cases.html?contentId=xtcG0O8mummzDPbH9o9DTg) - [Handle failures caused by dynamic inputs in user testing of Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/t_handle-dynamic-inputs-user-testing.html?contentId=7MSq~sctpMFKwDhFoDrAiA) - [Debug a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-troubleshooting-guide.html?contentId=~nKNhfwbPbv8MZybAhGUgw) - [Resolve Natural Language Understanding (NLU) topic discovery issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-topic-discovery-issues.html?contentId=AVaiUkNxiT5ZyiKJrkpQxw) - [NLU topic discovery logic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/how-topic-discovery-works.html?contentId=WF31zO8x92aEIFzN7ANnoQ) - [Publish a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/publish-virtual-agent-topic.html?contentId=LuOhWGYHyWbGfyyDoY8gzA) - [Delete a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/delete-virtual-agent-topic.html?contentId=PaiEmA9I8X_L08QEBSvCOg) - [Promote or demote LLM assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/promote-demote-va-topics.html?contentId=lOHI7rlVoC6la~6QpHetIg) - [Reorder promoted LLM assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/sort-promoted-va-topics.html?contentId=RcwmFp3Au1CYXEJcPW1pdw) - [Conversational settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/asset-lib-conv-settings.html?contentId=lNZXy6d7y8T_pJi1FNlBwA) - [Add a condition builder to promoted assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-condition-builder-promoted-topics.html?contentId=xMAYs3x0pcXQrkupTLMRvA) - [Managing conversational subflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/managing-conversational-subflows.html?contentId=ZY65JhSfSw09iz4OoTpJaQ) - [Managing conversational actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/managing-conversational-actions.html?contentId=QuJeOnXDvZ9~q9SHZ0ojEg) - [Managing custom skills](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/managing-custom-skills.html?contentId=cBOwzBVSzXKHAEaOTtQk1w) - [Managing AI agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/managing-use-cases-ai-agents.html?contentId=2SvYDximr5mAShDqK4KiJw) - [Using AI agents in Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ai-agent-custom-skill.html?contentId=h5EpYpI_SbxVdqqSCZ16sA) - [Using Virtual Agent Topic Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-topic-recommendations.html?contentId=WNY70Z1AhSdq2KnWyBSdPw) - [Update Topic Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-tr.html?contentId=R1E5CgXKaYyrwUje3RGvbA) - [Quick start for Topic Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/getting-started-topic-recommendations.html?contentId=GMRP_YAX9HIH0kytZQmWBg) - [Configure analysis reports for Topic Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/define-tr-settings.html?contentId=HBRj~9v4_T32Kv_3ZSoFoA) - [Run a Topic Recommendation analysis](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/run-tr-analysis.html?contentId=t3w7IkOTcsZ4DeiBsvCzcQ) - [Add recommended topics and intents to Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-tr-results-va.html?contentId=Z5vSIRRc7TtAJs5Hfyjw6w) - [Link a topic recommendation to an existing Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-tr-existing-va-topic.html?contentId=aIciIjPuI1eJcs0hnVbUBQ) - [Unlink a topic recommendation from a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/unlink-tr-va-topic.html?contentId=6v9s6A7TPCsKkboxS8l0wg) - [Hide a topic recommendation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/hide-tr-recommendation.html?contentId=8ipGZMD0mfP_~oBaDf8IDQ) - [Troubleshoot issues with Topic Recommendations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/tr-troubleshooting.html?contentId=HpEwM_zznNC6O1sYy7Ichg) - [Topic Recommendations interface reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/tr-reference.html?contentId=8tkEP1E_xDqNVG6EeibdjQ) - [Topic Recommendations settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/tr-settings-page.html?contentId=skfAenczAppzy1l23xSjUw) - [Topic Recommendations page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-recommendations-page.html?contentId=PWuPzuoBeosvUfuatbtDPw) - [Topic Recommendations cards](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-recommendations-cards.html?contentId=1KY9kSbnZ66BRhqXrHlIRQ) - [Case and incident deflection](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/case-incident-deflection-virtual-agent.html?contentId=a2VCYtS661rs1Xb~Sn5dWQ) - [Using Issue Auto Resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/auto-resolution-va.html?contentId=2Y4yqca~EVKdfiI~xJEItQ) - [Configure and run an Issue Auto Resolution simulation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-ar-simulations.html?contentId=IlXSrJuDaKWXMKYK7vDz5g) - [Issue Auto Resolution configuration settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/iar-channels.html?contentId=4GkvaT2sNYt3N46tmU7c8g) - [Issue Auto Resolution diagnostic chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/iar-diagnostic-chat.html?contentId=1sAcjSzSmL1Vz7E7HNJezA) - [Using the deflection topic block](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/deflections-virtual-agent.html?contentId=fPc7jyJUvEqwS1aQoYVVKQ) - [Create deflection configurations and patterns](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-deflection-settings-va.html?contentId=KVAfXp_nf8cMeP935g8BHw) - [Exploring other Virtual Agent features](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-other-vad-features.html?contentId=rzudLc9ccty6msh6zZ5vtw) - [Deploying topics in other channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integrations.html?contentId=eYL8HGWu8GdNNOFkumQm5w) - [Using link unfurling](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-link-unfurling.html?contentId=gFCaD3b0OzA4FVffzPJFng) - [Configure link unfurling](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-link-unfurling-hostname-allow-list.html?contentId=BBzI6WLCuEHpMvTp2UyMTQ) - [Improving the user experience with AI Search](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-ai-search.html?contentId=Tco2EhslYZKcxdwE7Xa9XQ) - [Activate AI Search for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-ai-search-va.html?contentId=Qv4wqngAwG23p07gbBTktA) - [Create a custom AI Search experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-va-aisearch-application.html?contentId=RRl5GJ_eGF5VZwdPRMfrqw) - [Maximizing code reuse with topic blocks](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-blocks-overview.html?contentId=~lETQXeiJ9BtDLm4y1_Q3A) - [Create a reusable topic block](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-topic-blocks.html?contentId=aYaTI9tsI7Xdyu29J1UwyA) - [Add a reusable topic block to a calling topic or topic block](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-topic-blocks-to-topic.html?contentId=i_4sXITGXF3amg5HqXM7NA) - [Maintain reusable topic blocks](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/updating-topic-blocks.html?contentId=IvxgZFk0NDsYS1vaQj~Uvw) - [Virtual Agent pre-built topic blocks](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-platform-topicblocks.html?contentId=RpUz8BPu0UiNDZbkKMVbMQ) - [Using geolocation in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-geolocation.html?contentId=XJ~DOwFYUECiG4V634jXNA) - [Customizing Virtual Agent with custom controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/custom-controls.html?contentId=QY76S0zcHdKr14c4z4shzg) - [Create a custom control definition](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-custom-control-definition.html?contentId=7AXaC5e14aVoiDzMFF~pgA) - [Create a custom control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-custom-control.html?contentId=gEaIUXTaYMr3Gq2hEz_fQQ) - [Add a custom control to a topic or topic block](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/embed-custom-control.html?contentId=g7y12sfiB7MnzW~fWm_n~g) - [Custom input properties sheet](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/custom-input-properties-form.html?contentId=hxmEhM_Ue_ep7i9aqgzcBQ) - [Secure custom input properties sheet](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/secure-custom-input-properties-form.html?contentId=RUQTwAhHMPD3fJkvyKmLeg) - [Custom output properties sheet](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/custom-response-properties-form.html?contentId=adBJUF6aAAap1FxgFcOUXw) - [Integrating Virtual Agent with Workflow Studio workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-flow-designer-integration.html?contentId=wtMM19ZB15eLcDC9hJ~kCA) - [Add actions or subflows to topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-flow-designer-va-properties.html?contentId=UzlCswdcvq6L7K6kgAaVRA) - [Virtual Agent secure password inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-secure-inputs.html?contentId=wzQK8OGBCkA6EsmxaRQ9Ww) - [Workflow Studio scoped application requirements for secure inputs](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-fd-app-reqs-secure-inputs.html?contentId=WRBOouulLtwrVsrnAMTWzw) - [Test the Action utility](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-flow-designer-va-integration.html?contentId=_XnuH0IlVkKoQS8~cavsBw) - [Specify the action workflow timeout](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-fdih-action-timeout.html?contentId=Cru2DZTozuCvjnaX~BRa4A) - [Using Virtual Agent with a live agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-va-agent-chat.html?contentId=ha3c5CYT2xQdTPFCrV8vHQ) - [Transferring Virtual Agent conversations to a live agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/transfer-to-live-agent.html?contentId=o3Twuc9KToBIXKhVmFN0rQ) - [Closing Virtual Agent and Agent Chat conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-open-conversations.html?contentId=q~WNbEOUmvWgd1zFMKog4Q) - [Virtual Agent API](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-api-landing-page.html?contentId=O8PnCUYk~AXNeyjsuYicbA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/explore-virtual-agent-api.html?contentId=CjAlIgz56IeC0wJMue17qg) - [Supported features](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-api-whats-new.html?contentId=TdO2px~6YfUNwbH063Nqow) - [Supported versions and licensing requirements](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-api-supported-versions-licensing.html?contentId=wnjJQG7CBcMB450XZYVKEw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-virtual-agent-api.html?contentId=kU7x5aBPNE8nYDDbVXdK7w) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-virtual-agent-api.html?contentId=HExJNck7SoZR9sd7IkK5gA) - [Review inbound response REST endpoint and configure inbound authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-send-request.html?contentId=WO2bErldH_oTqSlhlUvVUQ) - [Configure Message Authentication for inbound communication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-message-auth-va-api.html?contentId=Qr8cR_ixtHUyq3VXh6bv6A) - [Configure output response REST endpoint and outbound authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-response-endpoint-auth-va-api.html?contentId=uFtnVij98T5f4K73cEVZTQ) - [Configure output response REST endpoint and outbound authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-response-endpoint-va-api.html?contentId=rK3rdk4Y08YVEyHMxAckZQ) - [Test your Virtual Agent API configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-test.html?contentId=mAlYlf0_VLoDdjFFwB2Zow) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-virtual-agent-api.html?contentId=INdr8MTc9laSDkDxV6vdbg) - [Enable synthesized response](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-enable-synthesized-response.html?contentId=KJZ9NAUplJcQSi25X5nI~Q) - [Configure interaction record to store clientSessionId](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-interaction-record-third-party-chat.html?contentId=2WUEjdYG8dht6QG95WZKJQ) - [Configure to support chat history](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-support-chat-history.html?contentId=egb2x_O3mGs2xk_qHSFuhw) - [Setting logo for the primary bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-support-set-logo.html?contentId=u0DxD72sJogH_RC7vN0HAQ) - [Enable Now Assist experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-now-assist-in-virtual-agent-experience-in-virtual-agent-api.html?contentId=4e~ohXeOzFB9kDc2WuLdog) - [Configure multiple provider applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-multiple-provider-applications.html?contentId=WO9kIyijVmntZB9nXeBMlA) - [Transform Virtual Agent API request and response](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/transform-virtual-agent-api-request-and-response.html?contentId=iNcvyCz1J9xR~VgMdjEH0w) - [Enable synchronous support](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-api-enable-synchronous-support.html?contentId=iug6hua7pw32R~VLBiKlww) - [Virtual Agent bot-to-bot integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/bot2bot.html?contentId=2K6R2gizxYXy8iQJUMk3eg) - [Closing idle bot-to-bot conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-b2b-open-conversation.html?contentId=dR6pl9o50sxkKunl0Hl2Qg) - [Controls in Virtual Agent API](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-api-controls.html?contentId=h2Pi3tyE7eTmmNuN5PbK7A) - [Virtual Agent API reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-api-reference.html?contentId=hfoD5uzCCHN1MkhyOHEMMw) - [Common errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-common-errors.html?contentId=zBvAOGbmK7sNP1hnEGBIEw) - [Using Virtual Agent Bot Interconnect in your configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-sn-va-primary-bot-api.html?contentId=ZN~qiQgGmVxTTmVjwsSb8A) - [Install Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-bot-interconnect.html?contentId=~f7oldYDE3IIRnSn4iuQBQ) - [Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-va-api-ggl-dialogflow.html?contentId=aMMnUtnHDTNfkNhnJxRjqw) - [Create a new agent in Google Dialogflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-new-agent-google-dialogflow.html?contentId=IW65GqofLsGSpv9MBacLWw) - [Create a service account and private key for the Google Dialogflow project](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-srvc-acct-key-dialogflow.html?contentId=m6C6YEA4dwIPJHKWn07bQw) - [Generate a Java Keystore file from the JSON private key file](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/generate-jks-from-json-dialogflow.html?contentId=NEyQbnt_l~tDVQIDZyZ1xA) - [Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-sn-instance-google-dialogflow.html?contentId=JW9RSZZW2r864jjuIV2Q_g) - [Create a Virtual Agent Bot Interconnect shell topic to call Google Dialogflow topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-ggl-dialogflow-intents-va.html?contentId=EHP5blM9BvlHwy4wQrUyPg) - [Using Microsoft Power Virtual Agents as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-va-api-ms-powerva.html?contentId=LbndjArBpjJ3B0beD~Qd_A) - [Create a JavaScript function in Microsoft Azure using Visual Studio Code](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-js-function-azure-mspv-sec-bot.html?contentId=xxnsv2BEYIctX5wz9IkjLQ) - [Locate and copy the Direct Line secret key in Microsoft Power Virtual Agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/get-dl-secret-key-mspva.html?contentId=GvH~Qd0DPtHe69QCY5zyeg) - [Add the Direct Line secret key to your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-dl-secret-key-sn-instance.html?contentId=Gm~RFOsazTvXmeE2hHUkSQ) - [Create a Virtual Agent Bot Interconnect shell topic to call Microsoft Power Virtual Agents topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-primary-va-topic-ms-pva.html?contentId=uu6IVGipnNhrZthXAq3bsA) - [Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-sn-secondary-bot-with-sn-primary.html?contentId=7QOJnZDeo6wG3GXJ31MiUg) - [Synchronous or asynchronous mode](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-servicenow-virtual-agent-as-a-secondary-bot-in-synchronous-or-asynchronous-mode_0.html?contentId=rlG8YNRYk7xYJZCXolCSaQ) - [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-sync-mode-secondary-sn-bot.html?contentId=6iEaezG6tbhg6vUw2XSJeg) - [Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-async-mode-secondary-sn-bot.html?contentId=qqLQWxvZ24A43tTLhJGZMQ) - [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-connection-credential-two-sn-instances.html?contentId=nWw9hv9ww2OAE1lqJV6fHQ) - [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-connection-credential-two-sn-instances-uploading-attachments.html?contentId=7xnzJttBNr1Dljy_zmW2Gw) - [Create an auth token in the ServiceNow secondary instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-auth-token-sn-secondary-instance.html?contentId=QwPGOwqTb92pzpgSmvZhpw) - [Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-va-topic-sn-primary-secondary-config.html?contentId=ysOUkmt77tuMlZnWsHTmYw) - [Enable live agent connection on the primary instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-live-agent-connection-on-the-secondary-instance.html?contentId=KWrBnW2k48TMVq0~mI7vnQ) - [Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/debug-bot-sn-sn-configuration.html?contentId=boF8C9N703XdADNxzDBdnA) - [Localization options for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/multi-language-options-va.html?contentId=DaBH35KuRDTbv0MhX8LOOw) - [Language detection and dynamic translation in enhanced chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dynamic-lang-detection-translation-enhanced-chat.html?contentId=VxjqphGthjOfAvNJ26o8vw) - [Language detection and dynamic translation in standard chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dynamic-lang-detection-translation-standard-chat-nlu.html?contentId=bMlNzIqCeqg6GsIz1QZ1FA) - [Prerequisites for using Dynamic Translation in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/prereq-using-dt-va.html?contentId=29q24ZzbPt5Bh8XbmBdVDg) - [Configure Dynamic Translation service integration credentials](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-translation-srvc-integration-credentials.html?contentId=S07M8im6ZknxjvpWdgDD_g) - [Activate your translation service in Dynamic Translation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-dt-translation-service.html?contentId=k83fyF6FQ2m4ZGuvozuUoA) - [Enable Dynamic Translation for languages in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-dynamic-lang-detection.html?contentId=8okNM986R728xcmb7Ky9gw) - [Multilingual service for Now Assist applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-dynamic-translation-for-now-assist-applications.html?contentId=NZKi3TQVdXdIrtVuhM5~8g) - [Enable Dynamic Translation for an unsupported language](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-dt-unsupported-language.html?contentId=RIBv9GAzG34O7QkdnAaVFA) - [Specify a fallback language for locale-specific languages and NLU prediction](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/specify-fallback-language-nlu-prediction.html?contentId=susYTzkwS9L48NI92U7_lQ) - [Localizing Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/localize-va-topic.html?contentId=6l_TYf6aRNQnDaym9MGNSA) - [Enable NLU languages in Virtual Agent settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-langs-va-gen-settings.html?contentId=QcEgYlQr8NvKRDI3i4XWrw) - [Localize Virtual Agent topics that use keyword topic discovery](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-lf-translate-va.html?contentId=h2mExgaPl3p9ZRusdhcjdg) - [Localize Virtual Agent topics that use NLU topic discovery](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-lf-translate-va-nlu.html?contentId=~lDe1wlbtoDR7LmaEHY9oA) - [Map a topic to a secondary NLU model](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/map-nlu-language-model.html?contentId=082im8tCU7LaFUt_TevWxQ) - [Test topic and NLU model translations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-nlu-language-model.html?contentId=yu07TTKvvIbMxBdLhz6esg) - [Edit translations for Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/edit-translations-va-topics.html?contentId=UEOQi8gCG29TnIPpi4nCvA) - [Request bulk translations for multiple topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/request-bulk-translations-va.html?contentId=aUeZcF4BBu8RNZz_G03Agw) - [Authoring Virtual Agent conversations for localization](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/authoring-va-l18n.html?contentId=mye~kPwAEhX5Zg~JoJLJlA) - [Language support for NLU services](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/language-support-nlu-services.html?contentId=OuIASHIBvzDl~RtXjlJ8bw) - [Localization roles for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/localization-roles-va.html?contentId=qFDYUO6qQsgfmPQa9Vn8CQ) - [Virtual Agent translation tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-translation-tables.html?contentId=PZiBOiHWTCUJNv2dKr29jQ) - [Integrate VA with other channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/integrate-virtual-agent.html?contentId=s83WHCYSVolS8o9v5LE4OA) - [Conversational custom chat integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-custom-adapter-framework.html?contentId=4rD0UbIwkCu4WE4ykaUxiQ) - [Create conversational custom chat integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-adapter-for-virtual-agent.html?contentId=TfI43n_9CwIm24~3~deuaQ) - [Create a new channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-channel-va-cccif.html?contentId=rmyM~n0YTMEIx29Pt6yIxA) - [Configure a provider](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-provider-va-cccif.html?contentId=6~RxTfhiFRDuQ9jW~KvOsg) - [Set up message authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-msg-auth-va-cccif.html?contentId=6UcHrnhp8LEuOj0~_PICGw) - [Create a channel identifier](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-channel-id-va-cccif.html?contentId=4~JikKuSrE7SjdHGChq8mQ) - [Map rich controls to the channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/map-rich-controls-va-cccif.html?contentId=Z72XCzSgvxGYFV4gShI9zA) - [Create and configure a scripted REST API](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-rest-api-va-cccif.html?contentId=1k88uJ8G4aHlAb6uTT~CGA) - [Create the action scripts](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-action-scripts-va-cccif.html?contentId=W8lJ_W~WYEsYyIwiFF8B0A) - [Default input and output rich controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/default-rich-controls-va-cccif.html?contentId=N4pAFGDgetyymYtAyTbkfA) - [Modify adapter card styles for Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/modify-adapter-card-styles.html?contentId=URNgyNlX8ySaUoM1xZW3CQ) - [Supported features for custom chat integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-features-custom-chat-integrations.html?contentId=AlkJFltOBO2wFcUgsvw3Ng) - [Synchronous authentication of messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-synch-auth-msgs.html?contentId=3xYgtWUmPEJUJQnQ8uyn9Q) - [Outbound authentication using a token](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-outbound-auth.html?contentId=FXH1iEKMxQW5_08Vgv2O9A) - [Message delivery order](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-message-delivery-order.html?contentId=QEzJRhTAqGVtxh7XKFLBdA) - [Virtual Agent action scripts](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-action-scripts.html?contentId=cf3tBbnMGKJKHK5OHNxQMw) - [Set up trusted media domains for secure file upload](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccif-secure-file-upload.html?contentId=LOtwK3DiJGus5tV8iCGHQA) - [Create bot messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-bot-messages.html?contentId=X786vDk_FGIm3KnAvBJmsg) - [Integrate custom controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccif-integrate-custom-controls.html?contentId=5MehIk~l0CLmaMvWKK8AFw) - [Multi-step responses](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-multi-step-responses.html?contentId=LUy~9A0SiTfSZuUOB4_fBQ) - [Multi-response output controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-multi-flow-output-controls.html?contentId=hz4n4_qmI5tsooubEWq_Rg) - [Send previous control to client](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/send-previous-control-client.html?contentId=drYK9BF2fi9wpktHrzkxFA) - [Implement a skip option](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-skip-option-script.html?contentId=k4aDzzSmIiEbRheU6pNZ~A) - [Pass branding to a chat client](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-ccif-pass-branding.html?contentId=Q2oLqugWLNtxBLnwDCO2EQ) - [Contextual actions for custom chat integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/contextual-actions.html?contentId=eq~U9a3N0Ie4qr7Mz8Rm4Q) - [Typing indicators](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ccci-typing-indicators.html?contentId=~TLyZsmuWzBA1xNKFBQWVQ) - [Integrate VA with messaging apps](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integration-messaging-apps.html?contentId=Jpp2FtLUi1k_ovN5yC2xgA) - [Redirect user authentication to service portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-user-linkage.html?contentId=DyIAPr_hNX3PtHTkwSK5vw) - [Account linking in pre-built messaging integrations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-adapter-autolinking.html?contentId=4RQgS~CzR~cy~qHwV1Xg0Q) - [Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/unlink-va-messaging.html?contentId=LPU3F8NdMJ5FD3lLwRCReQ) - [Link your ServiceNow user account to a messaging application for Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-accounts-with-virtual-agent.html?contentId=39ySpNLuO91of8QPwSpKxg) - [Control topic visibility in Virtual Agent messaging channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/control-topic-visibility-channel.html?contentId=jdhwe8v6MK~_5aX9kl50aQ) - [Conversational Integration with Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/integration-apple-mssg.html?contentId=Bdzx0rVQ83EXOa46NGS5bA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-va-apple-msg-business.html?contentId=O4MKVvLIOkRsFNMXCLX0Bw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-configure.html?contentId=K3bQ15DJoFk2KeiTT6z8nA) - [Install Conversational Integration with Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-install.html?contentId=yTsdp8z~meK0KviLT3Pt3g) - [Set up the integration on Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-apple-messages.html?contentId=3Q_o~spsd1OAbZJ2rfJD8g) - [OAuth setup for Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/oauth-setup-apple.html?contentId=ZSHWQe3R3y5sTk30JUYauA) - [Create a profile parser action for Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-profile-parser-action-apple.html?contentId=T3bIbdmf36gmmHmbKY~j8w) - [Complete the Payment Provider Configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/payment-provider-configuration.html?contentId=U2J66r~~Ku~TETpUpp5_8A) - [Remove the integration for Apple Messages for Business](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/remove-apple-messages.html?contentId=g7w86zf0TuINCnWJwP3DuA) - [Integrate with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-integrating-apps.html?contentId=LChe9kD2_uLVsyRjjKHGhQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-using.html?contentId=UxGZ4Wzmp5EzCnn9MFkyVg) - [Transfer chat conversations to live agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-live-agent-conv.html?contentId=dE4qE8z9MiG~voKdIspH2Q) - [Capture user information](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-apple-capture-info.html?contentId=n6IlyoRav0YBwr9_GFmBQA) - [Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm.html?contentId=_qiA3te99Epa_RsiCdLAqQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-va-fb-messenger.html?contentId=LIPSL86Ddihd8V144eERnA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-configure.html?contentId=W26A5zWmX7J0pCRFb6hchg) - [Install Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-install.html?contentId=xNp1OJ6FciZSoi9_JvUNQQ) - [Set up Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-setup.html?contentId=ijgamb2F9xDe~apR14DT4w) - [Close idle chat conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-open-conv.html?contentId=Bba2C_TQE6nEHd2NnJmZPA) - [Integrate with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-integrating-apps.html?contentId=6y9gW8kMWB7RL1iBtDDvIQ) - [Remove Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/remove-conv-integ-fbm.html?contentId=iMvUNvx~ma6crDSvaaolww) - [Legacy setup and configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/legacy-va-fb-messenger-setup.html?contentId=~Zdb3k49vIw85rVgmWk8oQ) - [Set up the Virtual Agent integration with Facebook Messenger (Legacy)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-virtual-agent-fbmessenger.html?contentId=_CfzT5K1rvcZKr_gse6OOw) - [Configure the help link for the Virtual Agent Facebook Messenger integration (Legacy)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-fb-help-prop.html?contentId=DPGsAikunoWIBsjmpOQPtQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-using.html?contentId=N3BgLnu011YhuS5z0uvPyw) - [Transfer chat conversations to live agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-live-agent-conv.html?contentId=DZCAds5msCIa9YlymLFJ7w) - [Capture user information](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-fbm-capture-info.html?contentId=i~ngY4YX~6W563sXSQV1GA) - [Conversational Integration with Google chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/gchat-conv-integration.html?contentId=HiZVbF4B6aTu87Q9AGhNoA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-ci-google-chat.html?contentId=Ji2W49O8b8cu32AAMZR9qg) - [Plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/additional-plugins-google-chat.html?contentId=Zw2CmB5QxQCoti3c40OI0A) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/installing-ci-google-chat.html?contentId=TTLAKpvXTUBNwyr7p9F45w) - [Integrate VA with Google chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/integrating-va-google-chat.html?contentId=PhoHpo0gzDlel2K1f8ocLA) - [Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line.html?contentId=igDkSOSImsCt4uKpVB0JCw) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-configure.html?contentId=rzAKlegKSG21U5VPjJG1sA) - [Install Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-install.html?contentId=ontyrskuaL4E3lWnDhdxUA) - [Set up Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-setup.html?contentId=mVZ3f67blpBcDXyNSedG6g) - [Capture user information](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-capture-info.html?contentId=b_GvZUB9xHYNodhUk1SQHA) - [Close idle chats](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-open-conv.html?contentId=Z8meA9z1SwBOqNOWoAm0zg) - [Integrate with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-integrating-apps.html?contentId=HRWnZMhxXfaYhcXRhYA5ZQ) - [Remove Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/remove-conv-integ-line.html?contentId=61IT0mNaog56K21_wkFEJQ) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-using.html?contentId=evnFDLza21etlN1TsUks2w) - [Transfer chat conversations to live agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-line-live-agent-conv.html?contentId=dk4LTjoWQ~6wpimRAbdXmA) - [Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/teams-conv-integration.html?contentId=KYepjt01atqUHPZVIgfjOA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-ci-microsoft-teams.html?contentId=VxHl_hV4xHEjVY_5n5Hp8g) - [Plugins](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/addtional-plugins-msteams.html?contentId=WkeJEcfs~QVJMwtd1OXpPQ) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/teams-install.html?contentId=YbhSfH~iCoBPxjfKbZiWuw) - [Remove](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/uninstall_va_msteams.html?contentId=rNdFboEWdFPqJqwmqqRxnQ) - [Activate Now Assist in Virtual Agent for Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/activate-na-va-msteams.html?contentId=w22t_aDCcf4KG7QQn9glEw) - [Integrate VA with Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-msteams.html?contentId=8ctotRXxMpLSHMCIOA8EZQ) - [Integrate](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-msteams-snow-va-bot.html?contentId=IhIvWbKnIOXBT~wvhzHjkw) - [Override](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/override-msteams-install.html?contentId=1IyV4Qqnv33hBWe6uBIb3w) - [Manage](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-teams.html?contentId=hFUU0XwgkqocDaQL7YJjXg) - [Specialized VA integrations for Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.html?contentId=b7mnNFB5Gt7sSJRHk2hUmw) - [Integrate multiple ServiceNow instances with a single MS Teams tenant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-single-teams.html?contentId=ClAhb_gcjOKOjDbnkS6EFA) - [Create a bot in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-bot-msteams.html?contentId=HR7YT4M0vSGpoEAYyJvOWQ) - [Integrate your self-configured bot with single Microsoft Teams tenant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/teams-install-custom-app.html?contentId=5u6Gg0wfXtXQ93jzRKfY6Q) - [Integrate VA with MS Teams using self-configured bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-teams-self-configured-bot.html?contentId=modlurRBh0FgYs3sescSdw) - [Auto-generate the manifest file for uploading on Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/generate-manifest-file-msteams.html?contentId=JjLG9lKsW7uYhNQ_R8ID2A) - [Upload the manifest package file to publish your bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/upload-package-file-msteams.html?contentId=Ur2KgSLSphCPeCU7xdLHaw) - [Integrate VA with MS Teams for GCC-H](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-msteams-gcch.html?contentId=PRsYlLmI_sSm2e_77SbL5Q) - [Create a bot in Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-msteams-bot-gcch.html?contentId=WsFo31pvRBiIZAoOdkwDig) - [Integrate your self-configured bot with Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-msteams-bot-snow.html?contentId=kR1nh0r9QCics0nFng1DVQ) - [Auto-generate the manifest file and upload it into Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/upload-app-package-msteams.html?contentId=_Fq5oq_ms_m5_wrHWgV9sQ) - [Limitations in GCC-H or DoD for Microsoft Teams integration with Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/msteams-gcch-limitations.html?contentId=5XvJQQy~7I4XIOuW_H2WMQ) - [Deactivate streaming for all GCC customers in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/deactivate-streaming-gcc.html?contentId=CMf5NBLXLdiSyfnv~6dp2A) - [Create and integrate a self-configured bot for a single tenant page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-single-tenant-bot-msteams.html?contentId=stUognt~oqJlFsamDmS7gg) - [Enable MS Teams integration in SPP](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-msteams-integ-spp.html?contentId=0K3gTrfo6s1CMVlzgrKkhQ) - [Configure VA for Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-msteams-settings.html?contentId=iXkGjHHnQXzfYET0_df20g) - [Configure branding for your ServiceNow Virtual Agent bot in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-msteams-branding.html?contentId=Bv64eLAJWDlhyC3Bi8nJ7g) - [Configure link authentication and opening experience in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-opening-authentication-msteams.html?contentId=IRfkGPQpwDFK0X~0p8xH~Q) - [Configuring smart links in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-teams-sso.html?contentId=M0oZOejHK4SuvsSKXX3Khw) - [Installing Microsoft Teams for all Virtual Agent users](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/prelink-va-users-integ-msteams.html?contentId=qmAa3tbdixVUu_EMZUMkcg) - [Customize auto-linking for Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/customize-autolink-msteams.html?contentId=INQohjgD8cgYn_vUXzHX5w) - [Configure promoted topics for Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-teams-promoted-topics.html?contentId=nNvwnE3xrI3x3pk2Dz9glQ) - [Configure Microsoft Teams Message Extension](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-msteams-msg-extension.html?contentId=H5fDiOYG~Xr2zvEYypFkQA) - [Configure Microsoft Azure Conditional Access for Microsoft Teams tenant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/msteams-setup-conditional-access.html?contentId=RlRqGvYcRH602BRFyeOmig) - [Set up your language preferences for your Virtual Agent integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integration-msteams-localization.html?contentId=yQEgHf1qtl8p_g4_jdIZWw) - [Localize the bot messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/localize-bot-messg.html?contentId=T7Kk9HCOJOm4CB7sqcvQyw) - [Use Now Assist in VA conversations with Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/na-va-llm-teams.html?contentId=HkBFnmpLZubWgckwkF0Nfw) - [Enable Now Assist in Virtual Agent for Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-na-llm-teams.html?contentId=h1NwEu6jLWdFMrvXHvgyJQ) - [Integrating Now Assist in Virtual Agent with Microsoft Copilot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/ms-copilot-na-va.html?contentId=AYeuaKUHLhiD33Kl2y9Kgw) - [Setting up the Self-configured bot for using Microsoft Copilot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-self-bot-copilot.html?contentId=OoV4Og2bhy~qdyNGKvBjYQ) - [Now Assist in Virtual Agent conversations with Microsoft Copilot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/na-ms-copilot-conversations.html?contentId=et9P9W_Cdm20QWcwf_IkqA) - [Synthesized response in Microsoft Teams conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/msteams-synthesized-response.html?contentId=VbWijouo5O~qnQUYad8qWQ) - [VA feature support in Teams conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-teams-other-features.html?contentId=422TWkbiqJYJLcMQ~vTaRg) - [Virtual Agent Designer user input and bot response controls in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-designer-bot-controls.html?contentId=NpYSS55yNFE85Z4RRP1wTA) - [Virtual Agent notifications supported in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-notif-msteams.html?contentId=A6vqOXi~zNOyukt9ShMF0w) - [Unsupported Virtual Agent features in Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/limited-features-msteams.html?contentId=WwVkhN4laGfDyFTDCtYgjA) - [Common errors and resolution](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/troubleshoot-msteams-diagnostic-tool.html?contentId=nLb~YJHaxtf~uUM5RIv3Ag) - [Conversational Integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/mssg-slack.html?contentId=a7cgIzZRfM9_fVVS9yTYaA) - [Integrate VA with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-slack.html?contentId=5mc7Du~yZOMdAjVGX9941A) - [Install the Conversational Integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-slack-from-store.html?contentId=dwZymqpbVy9P1SPTbLZ4sA) - [Integrate ServiceNow Virtual Agent with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/add-slack-snow-bot.html?contentId=LC1HDwq~pwzwSXd~NX1_Ig) - [Override Slack integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/override-slack-install.html?contentId=K6AVK13S518PEl7VgparSQ) - [Manage the ServiceNow Virtual Agent integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-slack.html?contentId=I3LysMjekayTuCMs_2IK_A) - [Remove ServiceNow Virtual Agent integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/uninstall-virtual-agent-slack.html?contentId=PqGb3pxVklzGUplAQx3uOw) - [Integrating a self-configured bot with Slack workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-single-slack.html?contentId=uEsILTspHEn611ciBg~LVw) - [Create a bot in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-self-config-bot-slack.html?contentId=N6doXP~MSQFqDUcOaMhn1w) - [Retrieve self-configured bot details](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-slack-bot-snow.html?contentId=UPq_thhHPYj8Y5nzttO5fw) - [Integrate your ServiceNow instance with a self-configured bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/integ-slack-self-config-bot.html?contentId=QFe27MEET740c1VmWnVtCQ) - [Manage the self-configured bot integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/manage-slack-self-bot.html?contentId=5LnS5AEn4p6j6LA7sMJR_g) - [Remove the self-configured bot integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/remove-slack-self-config-integ.html?contentId=HM_X8zHotFG0A~Ls2vqIDQ) - [Configure VA settings for Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-slack-settings.html?contentId=HVs_NICUmAJbJLsFh1Tlaw) - [Configure branding for your Virtual Agent bot in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/slack-branding-overview.html?contentId=Z5tvPZedzeSicwfnOQV9Hg) - [Configure branding for your self-configured bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/slack-brand-self-configured.html?contentId=rSoa22qnRsNRWDkQF7VCYQ) - [Pre-link Virtual Agent requesters before integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/prelink-va-users-integ-slack.html?contentId=ZKrxRn5ct9_LNSIr6fuqEw) - [Configure promoted topics for Conversational Integration with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-slack-promoted-topics.html?contentId=ZBbSKhKD9h6Ift09odrZtA) - [Use Now Assist in VA conversations with Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/na-va-llm-slack.html?contentId=x7SNNLIua_5O~BJzp97Z3w) - [Enable Now Assist in Virtual Agent for Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-na-llm-slack.html?contentId=eAQYO6UfecHMGti0vxIwkA) - [Synthesized response in Slack conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/slack-synthesized-response.html?contentId=xAlapLL7kALoKNJvws9Y9Q) - [VA feature support in Slack conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-slack-other-features.html?contentId=LF_dKVNgpC_y1P8zTKnYXg) - [Virtual Agent Designer user input and bot response controls in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-designer-bot-controls-slack.html?contentId=5NcAgExYMZvNvG4W7WhO2w) - [Virtual Agent notifications supported in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-notif-slack.html?contentId=8BVY8a6xrpLWQu9oc_XyRg) - [Unsupported Virtual Agent features in Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/limited-slack-features.html?contentId=AHg_qwh5yipUr4P4mhPRWA) - [Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/sms-twilio-store-app.html?contentId=ThFssSVoaUnx_gY_xsMzqA) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-va-sms-twilio-app.html?contentId=nOkYz1k4FuscG5NPkol~kQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-sms-twilio-app.html?contentId=xeegssjZH~wtbjOM1bvt4w) - [Install Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-sms-twilio.html?contentId=jrCsScdW~U4W23f4_D2f2g) - [Set up the Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-twilio-adapter.html?contentId=Pxc2JnUN9LUnYp3qiWfuXA) - [Configure SMS authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-sms-auth.html?contentId=oRRgMbexidMMZ4jEKaHlNQ) - [Rate limiting policy for SMS Authentication](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/sms-authentication.html?contentId=p_T41zPHlDzK8yyhNJHoCA) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-sms-integ-twilio.html?contentId=IoUEYFxe8YGBQ3bgCaj7tQ) - [Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/mssg-workplace.html?contentId=p4iakRaXbH_rd4I2u4vo1w) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-additional-features.html?contentId=P6yAsdnGhtA~Dtb6V3Bsog) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configuring-ci-workplace-fb.html?contentId=l3In1TmYFVWnYUI5lIQnsg) - [Install the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-install-workplace.html?contentId=qhuJvJ0ctF2OBcGT1I8_KA) - [Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-facebook.html?contentId=9QcUwL2zyB5m_I2G4jj9zg) - [Manage Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/manage-workplace-integ.html?contentId=GFNRGkCCSzZ7C4v4422_Ig) - [Configure Virtual Agent settings for Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-workplace-settings.html?contentId=DOBfWpfXm88h6AF__MwCDw) - [Uninstall the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/uninstall-virtual-agent-fb.html?contentId=YPTv0KKVJL4hfYu5~X4bbA) - [Conversational Integration with WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-twilio.html?contentId=jfuy9kyK1xEXTk9SuOvIIg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-configure.html?contentId=1YclzrZvYJFmFU~RTWJHGw) - [Install Conversational Integration with WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-install.html?contentId=PZI9KAl1O~VIsrd2oZ3mpQ) - [Set up Conversational Integration with WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-setup.html?contentId=Ukdms5hnWuaAQAwEhq~V6Q) - [Set the URL navigation for WhatsApp chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-urlnav.html?contentId=aYYBUk7CcOX7MkockHM45Q) - [Closing idle WhatsApp chat conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-open-conv.html?contentId=BX9Nt8lnWtASQ4AppKl7JQ) - [Integrating the WhatsApp messaging app with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-integrating-apps.html?contentId=7UbKzhBOBj7cikkH34zorQ) - [Using](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-using.html?contentId=CbMOXqECBhUsxH_6wwkuSA) - [Create a provider notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-provider-notification.html?contentId=QsccB64I99LtBc95WKXG0Q) - [Transfer WhatsApp chat conversations to live agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-live-agent-conv.html?contentId=9edArJ889D_pCcj0Gu42hA) - [Capturing information from a user in a WhatsApp chat conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-whatsapp-capture-info.html?contentId=8NqwGssaNCrZYBOQZRsMlA) - [Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp.html?contentId=oRlhgfwS9NCYQzT6nrMXUQ) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-configure.html?contentId=QlWRd3LOw9BRrfXHt9nCNQ) - [Install Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-install.html?contentId=NAuFklkEprWTbDvAQ~Odfg) - [Set up Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-setup.html?contentId=_zg9H_tztUnyw71CVpAA2w) - [Set the URL navigation for WhatsApp chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-urlnav.html?contentId=TFYCz6_87P62HzWv6sZOvw) - [Closing idle WhatsApp chat conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-open-conv.html?contentId=x_tixVSFtvUvExBjUbFKgA) - [Integrating the WhatsApp messaging app with other applications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-integrating-apps.html?contentId=Bn85ziNtLEU3K4oPCWw7CQ) - [Using](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.html?contentId=TZRI10smrB3IxEYaYpADag) - [Enable WhatsApp channel notifications](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enable-direct-whatsapp-channel-notifications.html?contentId=XC007p7jHJig69EjzOo_ow) - [Create a provider notification](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/direct-whatsapp-create-a-provider-notification.html?contentId=6cyUQ2QEP_NloE0vwdlQSA) - [Transfer WhatsApp chat conversations to live agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-live-agent-conv.html?contentId=tashVGJ7uBasVhriJryOJA) - [Capturing information from a user in a WhatsApp chat conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/messg-direct-whatsapp-capture-info.html?contentId=u8Q~8_kU6vvMTTvbSf_RkA) - [Conversational SMS Integration with AWS End User Messaging](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.html?contentId=eWy0Asj2JVTsSwpTW2m9NA) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-ci-sms-with-aws.html?contentId=WEh2CZzBFc~AEqcRcQT66Q) - [Install the Conversational SMS Integration with AWS End User Messaging application](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-conversational-sms-integration-with-amazon.html?contentId=u_alXbu8kY~AfVAJX_BSuA) - [Set up SMS End User Messaging Service and AWS resources](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-sms-integration-on-amazon-web-services.html?contentId=dL_u2GWfuQiQKALbx9f~lg) - [Set up SMS integration on ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-sms-integration-on-servicenow-instance.html?contentId=zTRgoHV5OjDB1GsxclSaAw) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.html?contentId=t8TGFdbCaI_nZapUN6B5XA) - [Integrating IBM Watson Assistant conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-ibm-watson-assistant-config.html?contentId=lzAw6kBqjrp36wU8jI_S3w) - [Integrating Virtual Agent with IBM Watson Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-watson-assistant-topic.html?contentId=jKy7feFMsfC_rxn6X8Srsg) - [Integrating Virtual Agent with IBM Watson Assistant for Assistant V2 API](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-watson-assistant-topicV2.html?contentId=LuD~CVh3vy6UDE1P01Pt~w) - [Integrating Virtual Agent with Voice channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-integ-voice-apps.html?contentId=OwNDWAokyFpxv0qI7o7Bzw) - [Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-ivr-voice.html?contentId=5XRQh4BovUbWSH5RakCm4g) - [Exploring Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/exploring-conv-ivr-amazon-connect.html?contentId=DZgxsWbc2OKQQsS7_Zmjgw) - [Install Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-va-ivr.html?contentId=ceZ3Ezfek9t_WDK0M8CF7w) - [Components installed with Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/components-installed-with-va-ivr.html?contentId=lVmujqBNmcC6mc5ZWBukMw) - [Configuring Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configuring-ci-ivr-amazon-connect.html?contentId=TAa8As9ePbkCR_uz6lHZYQ) - [Configure AWS account](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-aws-account.html?contentId=LR2bj8s1BW~cZy7ryjsTQg) - [Grant access to an IAM (Identity and Access Management) role](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-user-assign-roles.html?contentId=A5pfUjK3kjnr4qHvwVDCMw) - [Create an Amazon S3 bucket](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-amazon-s3-bucket.html?contentId=O_i8Hg_l4pIeSiVSevzCbw) - [Create an Amazon CloudFormation Stack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-amzn-cloudformation-stack.html?contentId=bf028JGOMFgzHULj_ToqGw) - [Configure localization in Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/config-ivr-localization.html?contentId=SJnvRQrFpzhvGZy2WuEdQw) - [Customize keywords in Conversational IVR](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/localize-ivr-keywords.html?contentId=cjAPRQta8PuL5XN8f8WtkQ) - [Claim a phone number](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/claim-phone-nmbr-ivr.html?contentId=~nfVGIRLOGV3HFCox64Bfw) - [Create inbound and outbound Amazon Connect contact flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-inbound-outbound-amzn-connect-flows.html?contentId=0_d9wA1VAemA~sRTJ_vylw) - [Set up transcription for Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-amzn-transcription-ggl-sentiment.html?contentId=GPvAQUudyMh1oQKCoObTcw) - [Configure Conversational IVR with Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-va-ivr.html?contentId=AdTM_LsjQhtsEx0E1v~hIg) - [Enroll user Soft PIN and Device in ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/enrol-user-softpin-device.html?contentId=XYY~eUrzyEkKfChHdCcaZA) - [Set up the Amazon Connect spoke for Conversational IVR](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-amzn-connect-spoke.html?contentId=J027WVyvRg6t9fZENmwdmA) - [Sync agents to set up live agent transfer](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-live-agent-transfer.html?contentId=nSTnHOhxdye~R4997KccCQ) - [Configure user authentication for Conversational IVR](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-user-authentication-ivr.html?contentId=cXLVNHzr6sIh7usj2NuX6A) - [Manage bot messages for Conversational IVR](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/edit-va-ivr-messages.html?contentId=qeVdZNe9WZGL8N3hPKtcFw) - [Provider properties for Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/provider-properties-ivr.html?contentId=mfi4cK09yYE9xX7wuTTeyA) - [Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conv-integ-alexa.html?contentId=ww_yGJ2iAc6poL2fK9f9sQ) - [Install Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/install-alexa.html?contentId=A4YrE9TK3l~wO5XfYZwJGA) - [Configure Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-amazon-alexa.html?contentId=2ZZn2MQt5pL1QiRwVfFA1w) - [Set up Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-alexa.html?contentId=IwIpl2WyjsCmZeSkbaFUZQ) - [Create an Alexa skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-alexa-skill.html?contentId=2C55YAXurHxGctNb_7~ldQ) - [Configure an Alexa skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/confgure-alexa-for-snow-instance.html?contentId=WXALb2tyvX3SZckhpP2MtA) - [Build an Alexa skill model](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/build-alexa-skill.html?contentId=W~XD4NuSiXDTZ8Rg5ssVQw) - [Get the Alexa skill ID](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/get-skill-id.html?contentId=5EbCLYTlt2QkTXqvN36QCA) - [Test an Alexa skill on the developer console](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-alexa-skill.html?contentId=etc3vuSOwxw4CUGoVkQnpw) - [Test a skill on the Alexa mobile app](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-skill-mobile.html?contentId=0FgZ9HbdrgvouDW7kseK4g) - [Test a skill on the Alexa Echo or Echo Show screen device](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/test-skill-echo-show.html?contentId=KIvs_V8PH7Dpb1C8WOWDxA) - [Supported Alexa intents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/alexa-intents.html?contentId=sseRD8oCaucmxG1LUmX0ag) - [Create a provider channel identity record for Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-provider-channel-id-record-alexa.html?contentId=7~BXKgHxVbL2DB0rRpJhUw) - [Set up message authentication for Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setup-message-auth-alexa.html?contentId=jmz793tLFhGCV9sgPmmJyA) - [Account linking with Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/account-linking-alexa.html?contentId=o8pjSm3yJ5Xl83719Ydakw) - [Configure your Alexa account](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/configure-alexa-console.html?contentId=l28n69LV34AKrJf2KGsq5Q) - [Link Alexa events using the macOS Terminal](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-alexa-mac-terminal.html?contentId=ay8kw3nCXunjjPgVWWKcpA) - [Link your account using the Alexa app](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/link-using-alexa-app.html?contentId=~Rll4vxQGZC5o_WRxUzSSw) - [Fine-tune settings and topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-settings-for-alexa.html?contentId=H~pDOnY7BkdVBoXRRzwVVg) - [Contextual actions for Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/alexa-contextual-actions.html?contentId=oaJL0_YC7Jkv1IVioZFm0A) - [Closing idle Alexa chat conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/close-idle-alexa-conv.html?contentId=XBoz31zSOL_WgQuUs6LX9Q) - [Analyze VA performance](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/analyzing-virtual-agent-performance.html?contentId=BQ1LXmODgA1sTUSroOZaTA) - [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/VA-dashboard-landing-page-pae.html?contentId=3g698_v0q0~T4VnIFDQGfg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dashboard-explore-dashboard-pae.html?contentId=7~0EMo0rMhHvWPoOjs4khA) - [Setting up the Conversational Analytics dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1-pae.html?contentId=tnv0w~e_T_FifEVo2BOCpQ) - [Install Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/get-va-dashboard-pae.html?contentId=RjvqGtE8GePh4RoT7YqfJg) - [Create custom events to monitor](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-custom-events-pae.html?contentId=HAaHNjTbibRYeLT4jxyTcg) - [Create custom override definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-custom-definitions-pae.html?contentId=DECZMVguQfgDnfadLzr4cw) - [Formula override example](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/formula-override-examples-pae.html?contentId=8gAr6MTnV2uB_6z~kdDk2w) - [Using the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-the-dashboard-overview-pae.html?contentId=4oye~Vg6D5N6S8rvFA1OcQ) - [Set the date range of the data](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-the-dashboad-pae.html?contentId=gSD4g2AekklSFsXJOlxCnA) - [Overview tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/overview-tab-pae.html?contentId=rkTpgiBiYoPK1XsRLeK7qA) - [Usage tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/usage-tab-pae.html?contentId=nz7t3zdVATlCbTdkWvdtyQ) - [Conversations tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversation-tab-pae.html?contentId=z1o4fDUjoeCpVyLszgOFOQ) - [Conversation transcript template](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/chat-transcript-template-pae.html?contentId=bAMm0WgUWgOA4~fjqCfKGw) - [Use filters in the Conversation tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversation-tab-filtering-pae.html?contentId=DehPihla8hnNvtcxD3Eohw) - [Users tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/users-tab-pae.html?contentId=VSKgkqJWPZFu7FkcxlHsQw) - [Use filters in the Users tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/users-tab-filtering-pae.html?contentId=EMckEpFSEZQ_S9yOBrGjWQ) - [Topics tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topics-tab-pae.html?contentId=1qtlKkZBptSApixFBwPv~w) - [Spokes](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-spokes-subtab-pae.html?contentId=86OhQjv9Wmqf0QuVLzW~YA) - [Category](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/category-page-pae.html?contentId=YCDYhmd8~8RKykP9C9_Apw) - [Topics details](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-details-subtab-pae.html?contentId=Yt18xzr2MKrbGdeCh1on9A) - [NLU Prediction tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/nlu-tab-pae.html?contentId=pt16iL6ClhlPcen75_DvJg) - [Modify models](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/modify-model-pae.html?contentId=0Avvbee7DVJLMh6S7daCmg) - [User Search Metrics tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/user-search-metrics-tab-pae.html?contentId=1RPplfobSv5NaUyF5rTfWA) - [Custom Events tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/custom-events-tab-pae.html?contentId=mo09IDbKoCzJwQ~bjCazOg) - [Funnels tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/funnels-tab-pae.html?contentId=9GyScS0S~rKZ3XLhuobJSw) - [Issue auto-resolution tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dashboard-auto-resolution-pae.html?contentId=_odikcjtaFNLEs0gKnSMmQ) - [Conversational Analytics dashboard reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference-pae.html?contentId=9m_fKga89vTAVW4FDNABdg) - [Conversational Analytics dashboard roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-roles-pae.html?contentId=N~dIPUR50Aqwwp_OpJhiaA) - [System property configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/config-sys-parameters-pae.html?contentId=Bi_gX7y6SRwlG0os~qxHBA) - [Legacy - Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/VA-dashboard-landing-page.html?contentId=TcTEV1bF_J~vkmyhANWMWg) - [Legacy - Exploring the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dashboard-explore-dashboard.html?contentId=IBFghEb2wLyPuPxTk4J8wQ) - [Trying out the dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dashboard-scenario-1.html?contentId=i56uJ3M0oYzJTujN10z5rw) - [Legacy - Setting up the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1.html?contentId=CWdl5L6sb28VKoTmMV7h4Q) - [Legacy - Install Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/get-va-dashboard.html?contentId=syJhTI3vTQ4pOVTJmWjxQQ) - [Legacy - Create custom events to monitor](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-custom-events.html?contentId=MRoFe5AIFaSaFOA9tv7rBw) - [Legacy - Create custom override definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/set-up-custom-definitions.html?contentId=~bKeixY_ajfvz7rNMfNmIw) - [Legacy - Formula override example](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/formula-override-examples.html?contentId=QJ0B9oC1JEf8KcAdpULA7Q) - [Legacy - Using the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-the-dashboard-overview.html?contentId=JWU2VpVVlEKl9uqFZ7_F2A) - [Legacy - Set the date range of the data](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/use-the-dashboad.html?contentId=V171ozUVo~EPW1KlJ_UBiw) - [Legacy - Overview tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/overview-tab.html?contentId=bwX34Nyyz9zG5fVtDpVhaA) - [Edit the Overview page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/edit-overview-tab.html?contentId=sbfpTuEEYe3tfSWWl5ciMw) - [Legacy - Usage tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/usage-tab.html?contentId=8_EbPBzjMx9ZXGaCYfCLmQ) - [Legacy - Conversations tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversation-tab.html?contentId=8s9F0VCcm0~DYp0uBBKgqw) - [Legacy - Use filters in the Conversation tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversation-tab-filtering.html?contentId=mpJt0WEmU9l3xZmmpLKp6g) - [Legacy - Conversation transcript template](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/chat-transcript-template.html?contentId=I4Rvqsf6GOlMyPQPyJY~2A) - [Legacy - Users tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/users-tab.html?contentId=xDXGssUvRICXUVJ9zASD1Q) - [Legacy - User Details page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/user-page.html?contentId=HCzliWVHTf_9yyS9ZEkNlQ) - [Legacy - Use filters in the Users tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/users-tab-filtering.html?contentId=Aba0AvuGmylMBsrNqbp0ng) - [Topics tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topics-tab.html?contentId=TK15UKVCb2MXUcpc~i55bw) - [Legacy - Topic categories](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/category-page.html?contentId=scd44FOSr_g24aHEH3lEtQ) - [Legacy - Topics details](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-details-subtab.html?contentId=zmiG6GerdUTtaoBleOittg) - [Legacy - Spokes](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/topic-spokes-subtab.html?contentId=_BJwaW8btysf7g1kUz6IKw) - [Legacy - Natural Language Understanding of Virtual Agent responses](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/nlu-tab.html?contentId=1Fa2~ydIxfHcEF4GqrzI9w) - [Legacy - Modify models](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/modify-model.html?contentId=coYwdXMhsapY27FuKD7dXg) - [Legacy - Using user search metrics with Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/user-search-metrics-tab.html?contentId=KTQPOGIMgeGTs2JG_1Prdg) - [Legacy - Custom Events tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/custom-events-tab.html?contentId=P0PW4gIeZbKL0rcH7i0hmQ) - [Funnels tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/funnels-tab.html?contentId=Xmq2jAaty_mmh0UBN0Bd6w) - [Legacy - Create and manage funnels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/create-manage-funnels.html?contentId=uTNPLf9rowZuYOLgfmnjtw) - [Legacy - Filter options in funnels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/filter-options-funnels.html?contentId=b7m4YN3h9h4VhGPxvHsFGg) - [Legacy - Issue auto-resolution tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/dashboard-auto-resolution.html?contentId=WLOR0OsZEONVlFyDM2IS6A) - [Legacy - Conversational Analytics dashboard reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference.html?contentId=rlAfj~6PU6y7MxwRjYyaOw) - [Legacy - Conversational Analytics dashboard roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-roles.html?contentId=ymBnCj6uv1SX6qEBcw4k8A) - [Legacy - System parameter configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/config-sys-parameters.html?contentId=evuDPDbCVK~ROalIsnt34w) - [Virtual Agent reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-parent-reference.html?contentId=78~rzZx5B9urHGVjQtB2RQ) - [Assistant Designer interface reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-reference.html?contentId=2xAlMx5DnIfHEimQWIFcXg) - [Assistant Designer Asset library](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topics-page.html?contentId=0DLk0ZR3DQ5uPRVghyjPlw) - [Virtual Agent Designer legacy topic cards page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-prev-topics-page.html?contentId=g3N8wZq2kJKuDLEYYBAGgw) - [Virtual Agent Designer All pre-built topics page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-additional-topics-list.html?contentId=~HDAmcwLfTR0kalT0en~TQ) - [Create a topic form](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topic-creation-form.html?contentId=g3f_w8~gdcBWu0EeRpbUFA) - [Topic Properties tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topic-properties-tab.html?contentId=kKBSZeCjBebscaunRfWhUQ) - [Topic Flow tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topic-flow-tab.html?contentId=XdO7HBctge95GShTsnMRxA) - [Topic NLU Intent tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topic-nlu-intent-tab.html?contentId=6Yri5_bOSCpP~j72P4VpXQ) - [Topic Languages tab](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/vad-topic-languages-tab.html?contentId=SJydVRqRGs9MGhldIgq5mw) - [Assistant Designer controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-controls.html?contentId=erNqlANjuo~UJ_CVzea2sw) - [Assistant Designer user input controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-user-inputs.html?contentId=U5VXMnj_h1z6HvWS26eoWw) - [Input Collector user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-ai-data-collector.html?contentId=FXcVXoTvTMmTIkWFOccKnA) - [Text user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-text-input.html?contentId=2QUTBrxtlM_u49dznlIPaA) - [Static Choice user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-static-choicelist.html?contentId=qQ_Du9Uzj_85OHxSRYsZMw) - [Grouped Choice user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-grouped-choice-user-input.html?contentId=g6Jio4m1m8GYjI718OCqWA) - [Dynamic Choice user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-reference-choicelist.html?contentId=OC0VSHJOcJT0qiuKRrzuxQ) - [Boolean user input control](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-boolean-user-input.html?contentId=5iZwjifgYw8ItL9~5nrnLw) - 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[Dynamic Translation capability](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-dynamic-translation.html?contentId=OVxBHiMlwoBhNuVXm_scdQ) - [Sensitive Data Masking capability](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-sensitive-data-masking.html?contentId=Qq4hwJ2xfHg5dG3UtcY7~g) - [Natural Language Query Parser capability](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-natural-language-query-parser.html?contentId=GPzaAWrPs9banbgeSOd1Zw) - [Profanity Filtering capability](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-profanity-filter.html?contentId=j1dgxr11b2i_OnSe4Z7kRw) - [Virtual Agent technical reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-advanced-technical-reference.html?contentId=xnjDDWH~eDFau8sSqE0Fzw) - [Domain separation and Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/domain-separation-virtual-agent.html?contentId=0lytXUt9qymcvkqMgJ4zNA) - [Associate a domain ID with a chat portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/associate-domain-id-chat-portal.html?contentId=rsZDReiC4Mt6hfM4ZKPwnA) - [Virtual Agent interaction records](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-interactions.html?contentId=AymJh_k0upuhpZFf~sxB3g) - [Virtual Agent scripts](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/virtual-agent-scripts.html?contentId=Zx1oHr5YK7TdyOqyvcNoVw) - [Input data types in Virtual Agent topics](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-data-types.html?contentId=s7u4dYr_t22wtB7TdNyFew) - [NLU system entities](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/nlu-system-entities.html?contentId=dxAIHSXhcKrVxeaDoyj8Ww) - [Virtual Agent URL parameters](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/virtual-agent/va-sysparm.html?contentId=LLLSRzORiENE47zTtMHu3Q) - 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[Configuring assistants overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/configure-now-assist-va.html?contentId=WpW01A~6cH6Ub7tBbHuvig) - [View assistants](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/view-assistants.html?contentId=spuQxnxjE2CzP48blh2RAQ) - [Create a chat assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/create-assistant.html?contentId=VVlF_V7XjhutAlzVQ9Me3Q) - [Use agentic support](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/use-agentic-support.html?contentId=LWD5e7do1Q4yPMRxPhaqBw) - [Assign search sources](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/add-info-sources-assistant.html?contentId=3hQcgucBhpMjxNjCvWDVVw) - [Add a Knowledge Graph schema](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/add-kg-schema-assistant.html?contentId=rx8niVHcyMtZA6DBKtyXWw) - [Add assets](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/add-assets.html?contentId=0ux3NEoqr94ukJKeMs35zg) - [Select a display experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/display-assistant-portal-channel.html?contentId=FVhMg5qN7ccWX_fa6wD_vA) - [Display assistant on Platform or ServiceNow Studio](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/display-nap-assistant.html?contentId=JnB_FP_bmVXecgnCUkeBLQ) - [Brand an assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/brand-assistant.html?contentId=0vjvadyFvsbEmwTlRow~Ew) - [Manage chat experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/manage-assistant-chat-experience.html?contentId=Voaacjp5BDTakcg7JbV5pg) - [Enable additional chat features](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/additional-chat-features.html?contentId=orZWvYC675qH4RjTthgE0w) - [Review settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/review-assistant-settings.html?contentId=xV3MmhK2AqRDd3D28eQj6w) - [Test a chat assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/test-assistant.html?contentId=JM04iqZu146zpflCz3u4Zg) - [Edit a chat assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/edit-assistant.html?contentId=f8XJQPopj~FNLNhMrYhBkA) - [Portal prerequisites for enhanced chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/prerequisites-enhanced-chat.html?contentId=hZXJ0hpENoOM1ZVI~AnxqQ) - [Mobile app prerequisites for enhanced chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/mobile-prereqs-enhanced-chat.html?contentId=~wD4sldHGdQGHiPYVIUdcw) - [Configure Now Assist in Conversational Catalog Request](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/configure-gen-ai-catalog-item.html?contentId=p2SXeZ5zjYpY3uyW0gMbPg) - 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[Analyzing Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/now_assist_in_virtual_agent_analytics_dashboard.html?contentId=Qq9qGU75NmL4x~nAoboDNw) - [Understanding conversation deflection rate](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/understanding-deflection-rate.html?contentId=gg0b9f0gXb1P9EsfA5B~Cg) - [Evaluating assistant conversations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/evaluations-ad.html?contentId=jbqfyl335F7hQb_WLt_3UQ) - [Set up an automated evaluation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/create-auto-evaluation-ad.html?contentId=z3_yfWNotEr1UPzbPNopDg) - [Now Assist in Virtual Agent reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/now-assist-in-va-reference.html?contentId=ZKofIpqKRLQuBKHo0MGsbw) - [Interactive view customization tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/interactive-view-customization-tables.html?contentId=ZTsYIaVLwbJprEBUhP4SBQ) - [Now Assist in Virtual Agent system properties](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/now-assist-in-virtual-agent/nava-sys-props.html?contentId=Yy~yW44tTQxGxCHeireAtA) - [Agent Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-use-agent-chat.html?contentId=qEfeBR58SGr3aZTAxBnLXg) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-agent-chat-exploring.html?contentId=Ya9KQi5ITwIXV5zl91iFUg) - [Agent Whisper](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-agent-whisper.html?contentId=zDYmWF5CWUAsmUGWPZP6HQ) - [Chat surveys](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-conversational-chat-surveys.html?contentId=NN8wRx6cC2jXZ4KBe0wQCA) - [Chat transcript downloads for requesters](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-chat-transcripts.html?contentId=pWrTmAMMvTttXlBjLuNodw) - [Profanity Filter](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-profanity-filter.html?contentId=ZvhC0jHMh~zJ9h2htJF9wg) - [Sensitive Data Handler](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-sensitive-data-overview.html?contentId=V4fxDSlNYReGqyOBHjP7Yw) - [Dynamic Translation for Agent Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-dtac-overview.html?contentId=aOkduJYjIhnPhP8mppWhGw) - [Agent-Initiated Messaging Interface](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-interface.html?contentId=Icyb4Hwfo799u3Hi718A2w) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-agent-chat-configuring.html?contentId=8krft1H3osFWDAKz7lDpPg) - [Set up](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-configure-agent-chat.html?contentId=2nI6Vx89~UdjVTCSZaR_KQ) - [Configure Agent-Initiated Messaging Interface](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/config-agent-init-messg-interface.html?contentId=5jLhGTkI4ZiVCKNSlGkG6A) - [Install](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/install-agent-init-messg.html?contentId=93IZ82xAsAHAs_3qDoM~7g) - [Set up for a messaging channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-setup.html?contentId=qnSOy9JfU2Pqdu6z3xpK8w) - [Associate user profiles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-user-record-ext-pt.html?contentId=hr2ExXttN9J2ThLM7CgunA) - [Validate recipient IDs](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-validate-recipient.html?contentId=ZJ9q1tgJPXr5V5FZo1CVyg) - [Determine available messaging channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-channel-ext-pt.html?contentId=7GqKA0e3WT2A0DJf4XTVOw) - [Components installed](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/installed-with-agent-init-messg.html?contentId=Q82zhSiEuR8pznPo_3sg4g) - [Messaging channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/agent-init-messg-sc-setting.html?contentId=vMpMPnQpldEM6zi4JIo~Cw) - [Associate user profiles on messaging interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/associate-user-profiles-messaging-interactions.html?contentId=AmTrjALFbhP3SDpm9r4Y3g) - [Control idle live chat sessions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-idle-chats.html?contentId=IzTEkj7w7vn8_nSOHrfGQA) - [Control the browser experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-anonymous-users.html?contentId=_e0LyI1VeNhU2LD8XT9qIg) - [Configure quick actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-quick-actions-overview.html?contentId=1LyPatgOmOduHnlYFZXgBQ) - [Send missed chat activity emails](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-missed-activity-emails.html?contentId=eA_7BQjx~onJU5TuYE7G9A) - [Configure Sensitive data handler](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-configure-sensitive-data-handling.html?contentId=sqhdYNwjAN__SiWk_VUNxA) - [Configure Profanity Filter](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-configure-profanity-settings.html?contentId=bn9F5HPnruzTQEhldVbSQQ) - [Configure DTAC](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/configure-dtac.html?contentId=_QJ7VaYsFTU7vVHqvfLPWA) - [Set up conversation history](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ac-configure-conversation-history.html?contentId=gQSbvpZ7ABQaUX5HotFxwA) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-agent-chat-using.html?contentId=vMQrDI2WrhvPphWYVrrIJA) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/agent-chat/ci-agent-chat-reference.html?contentId=B7Hy8e1iXqpJqpepXp8cnQ) - [Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-landing.html?contentId=3jZ0TG0qUBGJGLJwPdAN2A) - [Exploring Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/exploring-sidebar.html?contentId=KdDzTZ8Es7ynkgv8iFJiqg) - [Activity stream in Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/activity-stream-sidebar.html?contentId=ecClWKbngCivTR7rdzTz2w) - [Participant suggestions in Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-participant-suggestions.html?contentId=Ke~FzF3xZ2KJAUN5yBJ_Kg) - [Configuring Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/configure-sidebar.html?contentId=IAexTVsD9SgRLhzjHMIWCg) - [Installing Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/install-sidebar.html?contentId=aQhGhwCCgy0z4pAUGvK1OA) - [Setting up Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/set-up-sidebar.html?contentId=ci72x6otZ7dJvM1SHfpgIg) - [Sidebar requester mapping](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-requester-mapping.html?contentId=AqSpnMxQWdefbwwna99whg) - [Sidebar discussion subject mapping](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-discussion-subject-mapping.html?contentId=oEY~Wt9X70OFgP3vBa_CYA) - [Integrating Sidebar and activity stream](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/integrate-sidebar-activity-stream.html?contentId=26dEjGcHIzGUw5Rj~13XlQ) - [Adding the Discuss button](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/add-sidebar-button.html?contentId=t9KcjnKpojxGF_Eqq967qw) - [Adding the Discuss button for non-task tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/add-sidebar-button-advanced.html?contentId=iiQHBkEl0EKyhHMvUQeCRA) - [Configuring Sidebar member query](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/configure-sidebar-member-query.html?contentId=GI68VN9C1AqCWaq~jW3Ueg) - [Sidebar and Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-teams-overview.html?contentId=yr56PD3w0gYLmSN9Hbpdgg) - [Integrate Sidebar and Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/integrating-sidebar-teams.html?contentId=d8vk_sQXnx1iuchgavi9ig) - [Enable or configure the Microsoft Teams integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/enable-teams-integration.html?contentId=eTnRT2dTiMcNlE~Sq5oOmg) - [Manage Microsoft Teams permissions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/manage-teams-permissions.html?contentId=Zj7B6z5WFR2TlRImge8GJg) - [Sidebar and Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-slack-overview.html?contentId=sJdfaj67l6Qg6QbnOP1dzw) - [Integrate Sidebar and Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/integrate-sidebar-slack.html?contentId=or_sc4C5Prk2psCDrbTraA) - [Set up the Slack account](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/setup-slack-account.html?contentId=m1_Ae17sDaNKr~r5SxTPbg) - [Add Slack users](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/add-slack-users.html?contentId=zFyknVobs9thBhxVjog4uQ) - [Enable Slack from ServiceNow](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/enable-slack-from-servicenow.html?contentId=SYbbbhJa7dmw9ZUFfMTFsg) - [Configure event subscription and Webhook URL](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/configure-event-subscription-webhook-url.html?contentId=NO0csjqB5YMSyIoY3vOMbA) - [Using Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/using-sidebar.html?contentId=PBsr5OT1LBTshdFq2cRacA) - [Create a Sidebar discussion for a record](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-discussions-record.html?contentId=lbRuJ0MOd2t~YHcrKT~thA) - [Create a standalone Sidebar discussion](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-discussions-standalone.html?contentId=BKmUz5m9oK0lC1SVacQhWg) - [Sidebar reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-reference.html?contentId=ZzO0Kj93AJWB6~NDZ2o_Ag) - [Domain separation and Sidebar](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/sidebar/sidebar-domain-separation.html?contentId=aRJcxFtm9_FRwAyI4XEGOg) - [Manage people and work](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/manage-people-work-convint.html?contentId=q0sz4bsH8Rj8V6FSeu_tfg) - [Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-application-landing-page.html?contentId=tVpLHo~rSZfw55JPxmB4nw) - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-overview.html?contentId=RrRRZM5ogFXFEeoSmmH38g) - [Advanced Work Assignment home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-admin-console-home.html?contentId=1gqJ8wK8LJA~Yr64RNkJmA) - [Service channels](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-service-channels.html?contentId=bfYSRQra2B1~st5UP8O6bA) - [Service channel capacity and utilization](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-service-channel-capacity.html?contentId=X7HtQU3sJYp9w5g1WsYS_Q) - [Conversational SMS service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/conversation-sms-service-channel-store-app.html?contentId=__~DjBM0VCz9zHRKF37z_A) - [Work items](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-work-items.html?contentId=DxwXCbPwTsTrT0xzGQdtxg) - [Work item queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-queues.html?contentId=UPNl0M~12x_TQIgFkVDzVQ) - [Work assignments](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-assignment.html?contentId=V3Gpnp3nt5Dr31Fgvc5jTg) - [Inbox layout](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-inbox-layout.html?contentId=bPLNf5v6VCzcpVft18yLBg) - [External routing overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-external-routing-overview.html?contentId=8Wu8FRZxjBdOcUow6I_LIg) - [Agent Inbox controls](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/agent-experience.html?contentId=wMw6uVVBJuBY9Cwi_GuwFg) - [Advanced Work Assignment Inbox Sentiment display](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-inbox-sentiment-display.html?contentId=DSE4C0EfWT~QkTg4Yt03rg) - [Wrap up overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/wrap-up-overview.html?contentId=zUqC~o6OaoWB0JYK38VH4Q) - [Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/management.html?contentId=y7QG~_nfGESJyGDNcSBRfA) - [AWA group queue priorities](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-group-queue-priorities.html?contentId=EA39g~C~xULanR8TMhklCg) - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/installing-awa.html?contentId=aOwQYQ1Y0YqJt~0WaxLdgg) - [Get started](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/implement-awa.html?contentId=~502VjfScPdsjbruYn2mCg) - [Activate Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-activate.html?contentId=lmZ80rS2L7Xmwec7pGu25Q) - [Activate related plugins for Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-related-plugins.html?contentId=pc49rMXGN7N70czjkMhPTg) - [Move from Connect Support to Advanced Work Assignment and Agent Chat](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/migrate-from-connect-support.html?contentId=EcSxe2Ny~6xAo9dO~36GpA) - [Install Conversational SMS service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/install-conversational-sms.html?contentId=l5Co8_ruqSiaWOpIQo7UFw) - [Create or configure a service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-create-service-channel.html?contentId=xJHcaap7tcg0IyAC8lqBSg) - [Set up the Conversational SMS service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/configure-conversational-sms.html?contentId=zzUbGhbov~i_ThBYIuYokg) - [Set up a custom service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/setup-custom-channel.html?contentId=RFpHyRvXE~Cnbv~UaGanKQ) - [Tutorial: Set up a custom service channel for change requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/custom-channel-tutorial.html?contentId=~_CSgKgH1fNVj96xJguHAg) - [Create a service channel to route requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/custom-service-channel-tutorial.html?contentId=H1dJ09PxBre1gmns_A1iyg) - [Create an assignment rule for change requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/assignment-rule-example.html?contentId=1IO5LAFVhveRc9ITW1KJiA) - [Create a queue to route new change requests](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/queue-example.html?contentId=2xfh5zCDsf_sa5I78YU5Bg) - [Create an assignment pool of agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/assignment-pool-example.html?contentId=xIdaWkdRCY95PMkPQbVbaw) - [Make your service channel available in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/presence-state-example.html?contentId=txQSIlQf~NstFKTeOgVjCQ) - [Customize how change requests appear in an agent inbox](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/inbox-card-example.html?contentId=1pYBtb0XcZ7Fa2lbviBeYQ) - [Create or change a work item size override](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-modify-work-item-size.html?contentId=Ao0qahbbybcFrbTl~9ihPw) - [Create a work item queue](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-create-queue.html?contentId=4h883NGAugTyqT0iHIj41w) - [Configure agent assignment rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-create-assignment-rule.html?contentId=t19s~sL7ctbokHhAjpiZrQ) - [Tutorial: Automatically assign work to agents by skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-routing-tutorial.html?contentId=X20TYxHHwEn3uGd55Qq5FA) - [Create a skill](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example.html?contentId=VfGizf0~nNIywLXdmmxVSQ) - [Create an assignment rule that auto assigns agents' work](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example-assignment-rule.html?contentId=qMkOD3TZNqXrlQJl0JDtLw) - [Create a queue](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example-queue.html?contentId=ZIgKaD9Wcdsm9vmog2BhPw) - [Define assignment eligibility](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example-assignment-pool.html?contentId=C6EPoRVHwoEnUtpjiAVMUQ) - [Enable skill determination](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example-skill-determination.html?contentId=QBdRGo9sOdwLniJw7psvJw) - [Define a skill determination rule](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/skills-example-define-skill-determination.html?contentId=ABKO2KiJKqvN92OMKsYGnQ) - [Create or change an inbox layout](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-modify-inbox-layout.html?contentId=iMhI_e6n~Sr4Oit8TdGSYA) - [Override agent capacity for selected agents](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-change-agent-capacity.html?contentId=UvexHaPyjNB8W8VNw44wdw) - [Define agent pools eligible for assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-specify-assignment-eligibility.html?contentId=26o4nXqZStK2LmBYbpg~bQ) - [Set work item sort order](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-set-work-sort-order.html?contentId=~3ixHoDbLlpbmju1_7MVSA) - [Create and manage queue triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-create-queue-triggers.html?contentId=EWGhtDAQakTPB0dj_o0sIg) - [Create a connection Alias for third-party provider](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/create-cnctn-alias.html?contentId=aUKGKK82t5Zr40LJkU_X9Q) - [Create a custom flow action](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/create-custom-action.html?contentId=DVbId5YIqLFmj9JCLFv8rg) - [Create a subflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.html?contentId=uNA5l1TyzF2kbjecyS8nzw) - [Create a payload for external third-party providers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.html?contentId=Qecqrh3G7jR7RBHuP_KcDQ) - [Link Subflow and Payload to External Queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.html?contentId=P7uA~a2_w10Kk_CYPPDLBQ) - [Enable external routing for queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/enable-awa-external-routing.html?contentId=9TKnp6uY7k~Tl5agObKeEg) - [Configure External Routing events and payload](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/config-extrnlroute-event-payload.html?contentId=Gi3tubuuG7tEiueQluKJAg) - [Define external routing test implementation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/define-extrnl-routng-plugin.html?contentId=2VKjlaczozrkWIjVpCP_Aw) - [Configure Agent Affinity rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-configure-agent-affinity.html?contentId=05UYmJ6gpiQw4AMFZULEjg) - [Set Agent Affinity rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-set-agent-affinity-for-queue.html?contentId=iHo3kZuNOeRDPNkCkFpFAg) - [Deactivate Agent Affinity](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-deactivate-agent-affinity.html?contentId=WgXWAbIBn6khLxwlJKY7IA) - [Configure agent presence states](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-configure-agent-presence.html?contentId=Pk7~mZKRm9SjL2x13A1kKw) - [Configure reasons for rejecting work items](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-configure-reject-reasons.html?contentId=HRTzmiB~cYr~CuKeHZGS~Q) - [Tutorial: Route interactions by context](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/context-routing-tutorial.html?contentId=CPnWTm3FOWmpNI5XRY8utA) - [Create a queue for product issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/product-context-example.html?contentId=4EkSBh5wVmH8TpHvnPE3HA) - [Create a queue for billing issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/billing-context-example.html?contentId=q_Mm53DLfimO4wVqmkJU0g) - [Create a queue for order issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/order-context-example.html?contentId=VDvyjretmUp07GJRY4ui4Q) - [Configure reassignable settings](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/reassign-rejected-timed-out-work-items.html?contentId=FvbaZJ72ybZRaGFt2_~aNg) - [Wrap up configuration](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/wrap-up-configuration.html?contentId=yZJDCAL6AgBTuRVJQCbhCA) - [Wrap up codes](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/wrap-up-codes.html?contentId=DobQhRGMpTbeOBCDjZzzYA) - [Wrap up segments](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/wrap-up-segments.html?contentId=F_GLDfjsq9fyYdRSY931VA) - [Configure an agent's maximum universal capacity](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-universal-capacity.html?contentId=XyQix5i5pBWSbS33ysLfHQ) - [Create or change groups for Advanced Work Assignment queues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-groups.html?contentId=dkwUtK6wrjNBch9bGcaD1Q) - [AWA post work item subflow](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-post-work-item-subflow.html?contentId=uR~JLnw3nmeteN_bzRRVRQ) - [Configure messaging actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/configure-messaging-actions.html?contentId=DEAIKkFLnDR3d8o1YIRiBQ) - [Enable logging for Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-activate-logging.html?contentId=thgM8KHiQLN_DLL9cTQg5w) - [Activate Agent Affinity](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-activate-agent-affinity.html?contentId=YK9I96SGn0UEYBvoZ09NVQ) - [Activate Conversational Messaging](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/activate-messaging-actions.html?contentId=LmxNIRUUFo_p47Kp3yupfw) - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/using-awa.html?contentId=46NbgLxDXe1nC94N20maSQ) - [Check for an agent's presence and capacity](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-agent-presence.html?contentId=qY0iEPOpewV4g2KTacX4FA) - [Check unassigned interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-unassigned-interactions.html?contentId=o2hOiBh4OasZiaM_1Qv9hA) - [Check unassigned task work items](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-unassigned-task-work-items.html?contentId=w~onZNmmvKny8uWeddfk_Q) - [Check work items and AWA events](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-work-items-all.html?contentId=yQmYgL34gnQNtm6KF2JPnQ) - [Using Agent Affinity](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-agent-affinity-concept.html?contentId=fQEu1~ocxyPTA6Tk0lukqg) - [Agent initiated SMS conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/agent-initiated-sms-store-app.html?contentId=sfHVQph5E5yJVMhz_RAl7Q) - [Compose an SMS conversation](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/compose-sms-store-app.html?contentId=7JbyAJZaVQIaVOBn9vMfuw) - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/reference-awa.html?contentId=0T2fSBVr0wMnGpUk~LMaPw) - [Analytics & Reporting Solutions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/analytics-reporting-awa.html?contentId=MFgRYnz1YAQd6GZKPYbmzQ) - [Using Advanced analytics to access AWA dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-advanced-analytics.html?contentId=wBZF4aB~s31zyEqfZD3AXA) - [Operations dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/operations-dashboard.html?contentId=ofa5S59GUfHXTAVwADClBg) - [Platform Analytics Solutions for Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-content-pack.html?contentId=Y_o_21sawBE7uYfOqtSHKw) - [Advanced Work Assignment dashboard for interactions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-interactions-dashboard.html?contentId=Z8NE84DJpSuUDDnLwcDu7g) - [Advanced Work Assignment dashboard for operations](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-operations-dashboard.html?contentId=j5yWU9gFwsJkW8_s_hLWpg) - [Advanced Work Assignment dashboard for tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-tasks-dashboard.html?contentId=TiF5Pn2k2a9Kzrf7aaUM5w) - [Advanced Work Assignment dashboard for messaging](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-messaging-dashboard.html?contentId=TCEcxk6gfho9k63TWNnysA) - [Migrating Advanced Work Assignment Dashboards](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-dashboards-migration.html?contentId=aB3YwkRD6AHUnZnhkh238g) - [Assignment Rule form](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-assignment-rules.html?contentId=DhGAMwkOjIa4pva_jh3i7Q) - [Advanced Work Assignment monitoring page](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-monitoring-page.html?contentId=Zpc4ZLQ_8nJCqr4ptxe4Ng) - [Advanced Work Assignment roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-roles.html?contentId=ELPZ2ONviS5j60zaSp8Yfw) - [AWA administrator [awa_admin]](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-roles-1.html?contentId=3KQZeEcJ3PIDghdnR2Yg3Q) - [AWA agent [awa_agent]](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-roles-2.html?contentId=Pcg0G6hMUOfes4~7hMZdPQ) - [AWA integration user [awa_integration_user]](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-roles-3.html?contentId=SE65Y0XNsZYTsJ_9ywY6qA) - [AWA manager [awa_manager]](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-roles-4.html?contentId=XPf5aY87RmJ1f464F45Giw) - [Components installed with Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/installed-with-awa.html?contentId=nxji2kXiVCUwa7UEdEGIUg) - [Domain separation and Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-domain-separation.html?contentId=Ht_DlA6VvfpKKxrXKs~gow) - [Properties for Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/advanced-work-assignment/awa-properties.html?contentId=da_RprCowgfrT8Zr0btKOA) - [Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/omnichannel-callback.html?contentId=_fv2h0nEayyI~H6wU7EO0Q) - [Exploring Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/exploring-omnichannel-callback.html?contentId=VGe3fAjOKtLCJpUyAQs1fQ) - [Configuring Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/configuring-omnichannel-callback.html?contentId=ip1NEiThqB5YVvg~p2rK2A) - [Get started with Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/get-started-with-omnichannel-callback.html?contentId=CJy9eTqekdLssrGWjAHP0w) - [Install Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/install-omnichannel-callback.html?contentId=NL_sa_g~p~FkZNaBdeyjqw) - [Configure callback behavior for a channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/configure-callback-behavior.html?contentId=9RPvLrymSLbZt4_W6AodCw) - [Customize a default callback topic](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/customize-callback-topic.html?contentId=uS231THzi2IVODp~JAgRWQ) - [Working on callback records](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/using-omnichannel-callback.html?contentId=~KlTxHUhLpwmauaigyBXkA) - [Omnichannel Callback reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/omnichannel-callback-reference.html?contentId=mkvKq2FfYTy43GFXXL6Kaw) - [Components installed with Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/installed-with-omnichannel-callback.html?contentId=aaiD_~WYIZok34mdDzmOJw) - [Domain separation and Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/omnichannel-callback/omnichannel-callback-domain-separation.html?contentId=u0o8DdBIAQMxfVM2KTkwbQ) - [Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/proactive-triggers-landing-page.html?contentId=Hew699tRK02i5V2IaScXKA) - [Exploring Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/proactive-triggers.html?contentId=~Z08MnfQFUWRLKbi2CpueQ) - [How Proactive Triggers work](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/how-proactive-triggers-work.html?contentId=HL7uVNe52cIRe_SpKNO~mA) - [Installing Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/installing-proactive-triggers.html?contentId=19o_FiC8wBHf9WRTlHbgdg) - [Enable Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/enable-proactive-triggers.html?contentId=hHY116dzuf2Z7FJdQRaNeQ) - [Application scopes](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/c_ApplicationScopes.html?contentId=I~CYCedT1OXpFVovdr005w) - [Configuring Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/configuring-proactive-triggers.html?contentId=cMD3L~Clw~~UDgExsy4BwQ) - [Create rules and actions for Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/create-rule-actions.html?contentId=WSEMFGDS1Zi6CMIIC1D5AQ) - [Create custom trigger types](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/create-custom-trigger-types.html?contentId=lK00pWd9n9yOi1H91~0fYQ) - [Multiple Proactive Triggers rules and actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/multiple-rules-and-actions.html?contentId=Ug44_5eSOpM_gvl1o~yhxw) - [Manage Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/manage-proactive-triggers-2.html?contentId=TAxmX2ahm8EIicyWVA0hpQ) - [Proactive Triggers reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/proactive-triggers-reference.html?contentId=4a5tmwVILZaoTeujf00_RQ) - [Components installed with the Proactive Triggers feature](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/components-installed-with-proactive-triggers.html?contentId=A8f8vy_3LseV5Aet5F~mQg) - [Proactive Triggers roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/PT-roles.html?contentId=zfCbZnuA~T2aB8EsrEibYQ) - [Domain separation and Proactive Triggers](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/domain-separation-proactive-triggers.html?contentId=K5dXnc6xvGu4IhTwOrxEdg) - [Proactive Rule form](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/proactive-rule-new-record-form.html?contentId=UhDy3yp2OamnybYBXuRqWQ) - [Proactive Action form](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/product-support-for-technology/proactive-action-new-record-form.html?contentId=~GFoi~rlw7Hie~EvPBWnYQ) - [Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/zoom-extension-omni-callback.html?contentId=WytBoUz_Hw1k2ALOYZ4QHw) - [Install Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/install-zoom-extension-omni-callback.html?contentId=S9QhJRvA4gvPYTs11v5opQ) - [Components installed with Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/comp-installed-zoom-extension.html?contentId=8zDq3dyQCWfi_W3x8YQk2A) - [Setting up Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/setup-zoom-extension-omni.html?contentId=yBxFxXYgRJKakY18WVNFuQ) - [Setting up the Zoom spoke for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/setup-zoom-spoke-omni.html?contentId=CUKqOMkm2ucd56JmfoG9bw) - [Setting up Notify Zoom connector for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/setup-notify-zoom-connector-omni.html?contentId=gpZbwTWaJLDcPrBOI28RFA) - [Configure a Zoom webhook for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/configure-zoom-webhook-omni.html?contentId=j4LeTCAuOxdpJpAR7Y4wXQ) - [Configure the Zoom channel for callbacks over Zoom](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/callback-over-zoom/Setup-zoom-channel-omni.html?contentId=RJ44dsQmRljh_RfhmLvGfg) - [Conversational Interfaces Diagnostic Tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/ci-diagnostics-tool-landing.html?contentId=0Qo8O9YXhqSJVGGUQP96KA) - [Exploring Conversational Interfaces Diagnostic Tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/exploring-ci-diagnostics-tool.html?contentId=nzC5A8R9cA4lOr5d2xbzPw) - [Using the Conversational Interfaces Diagnostic Tool](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/using-ci-diagnostics-tool.html?contentId=DTZw0jih7tFu7Lxf7qj7bQ) - [Diagnose Conversational Interfaces errors](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/diagnose-general-error.html?contentId=WYWmnPClvPG4323Kc9mP7w) - [Diagnose Microsoft Teams configuration issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/diagnose_ci_plugin_issues.html?contentId=8IDn2U8lncwzLQdUKpGYWg) - [Diagnose Advanced Work Assignment configuration issues](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/conversational-interfaces-diagnostics-tool/diagnose-awa-no-agents-avail.html?contentId=KjRca1HcZUxnw87TK9O_Yw) - [Additional resources for Conversational Interfaces](https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces/ci-additional-resources.html?contentId=EWUMEgva0D2hea8YHxOSwQ)