---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up Conversational Integration with Facebook Messenger

# Set up Conversational Integration with Facebook Messenger {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.

## Antes de Iniciar

* Get ServiceNow entitlements for the following products and applications:
  * Integration Hub
  * Conversational Integration with Facebook Messenger

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  For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Install the following applications on your ServiceNow instance:
  * Integration Hub
  * Conversational Integration with Facebook Messenger
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* Complete Facebook Messenger settings.
  1. [Set up a Facebook developer
     account](https://developers.facebook.com/).
  2. [Create a Facebook
     app](https://developers.facebook.com/docs/messenger-platform/getting-started/app-setup).
  3. [Review the Messenger Platform
     Policy](https://developers.facebook.com/docs/messenger-platform/policy/policy-overview) and [Pre-Launch Checklist](https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist) prior to submission.
  4. [Submit the app for
     review](https://developers.facebook.com/docs/messenger-platform/#review---submission-process).
  5. [Create a Facebook page within the
     Facebook app you created earlier](https://www.facebook.com/pages/creation/).
  6. [Enable Facebook Messenger](https://www.facebook.com/help/994476827272050/?helpref=hc_fnav).
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Role required: external_app_install_admin or va_admin

## Procedimento

1. Connect your company's Facebook Messenger service with your ServiceNow instance.
   1. Log in to your [Facebook developer
      account](https://developers.facebook.com/) and open the Facebook app you created.
   2. Enable your Facebook app to send data to your ServiceNow instance by entering the webhook URL.  
      1. Click Add Callback URL in the Webhooks section of the app.
      2. In the Edit Callback URL dialog box, fill in the fields.{#messg-fbm-setup__table_lf5_qfp_j4b__entry__2}

         | Field | Description |
         |-|-|
         | Callback URL | Public URL for webhook. Enter the webhook URL in the following format: https://\<instance-name\>.service-now.com/api/now/v1/cs/adapter/messenger/message |
         | Token | Token for webhook. By default, the token for ServiceNow webhook is <kbd class="ph userinput">nowbot</kbd>. As a user with the admin role, you can set the glide.cs.facebook_messenger_verify_token system property to a desired value and then enter that value in this field. Because the glide.cs.facebook_messenger_verify_token system property isn't available by default, you must add it with the data type set to string. For more information, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
         [ ]

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      3. Click Verify and Save.
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   3. Make a note of your Facebook page ID and access token.  
      1. Click Add or Remove Pages and select your Facebook page.
      2. Make a note of the page ID displayed below the page name.You
         can click the page ID to copy the ID to your
         clipboard.

      3. In the Access Tokens section, click Generate Token for the Facebook page you created.  
         Nota:  
         Make note of the page access token used later for authenticating the Facebook Messenger on your ServiceNow instance.
      {#messg-fbm-setup__ol_cxt_wbq_j4b} {#messg-fbm-setup__fbm-access-token}
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   4. Subscribe your Facebook app to your Facebook page.  
      1. In the Webhooks section, click Add Subscriptions.

         For each authorized Page, the
         Webhooks section contains the fields the app can subscribe
         to.
      2. In the Edit Page Subscriptions dialog box, select messages and messaging_postbacks.
      3. Click Save.
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   5. [Make a note of the App secret from
      Basic Settings](https://developers.facebook.com/docs/development/create-an-app/app-dashboard/basic-settings). {#messg-fbm-setup__fbm-app-secret}
   {#messg-fbm-setup__fbm-app-secret}
   6. **Opcional:** Send messages with timestamp in the customer's time zone by navigating to Page settingsAdvanced messaging, selecting the Time zone option in the Requested Features section, and clicking Request displayed next to the selected option. {#messg-fbm-setup__time-zone}
   {#messg-fbm-setup__time-zone} {#messg-fbm-setup__substeps_e3q_zcy_jnb}
2. On your ServiceNow® instance, go to AllConversational InterfacesChannels and Integrations.
3. On the Facebook Messenger integration section, click Add.  
   The Facebook Messenger Channel integration page opens.
4. Click the three dots on the right hand side and choose Edit Integration.
5. On the form, update the name of the bot if desired.
6. Enter the callback URL and the token from your Facebook Messenger account.
7. Click Submit.  
   A success message displays confirming the integration with the Facebook Messenger app.
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