---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Conversational Analytics Dashboard

# Legacy - Conversational Analytics Dashboard {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Conversational Analytics dashboard helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data. The dashboard helps you refine topics and increase the percentage of issues resolved by VA.  
Importante:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/3ta4qak9UP0IQHIangtqmQ "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).

## Get started {#VA-dashboard-landing-page__section_r2j_vhf_qnb}

Select a tile to get started with the VA Analytics Dashboard.

|-|-|
| [Explore For VA users and system administrators to learn about the dashboard.](https://servicenow-prod.fluidtopics.net/PV4PHb83Y6WsAne48BFuAA "Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides deep insights into conversational data, and helps you refine topics and increase the percentage of issues resolved by VA.") | [Set up For system administrators setting up the dashboard.](https://servicenow-prod.fluidtopics.net/QpRcoHbEd9uqw4t78yul0A "Set up custom events and formula definitions to create more targeted analytics.") |
| [Use For VA users to learn how to use the dashboard.](https://servicenow-prod.fluidtopics.net/YfR1eq1YabB5DWNqq3Pl6A "Use the Conversational Analytics Dashboard to get insights into Virtual Agent (VA) conversations.") | [Reference Get information about the dashboard roles and system parameters](https://servicenow-prod.fluidtopics.net/3LGuvHOSPfYLbGBJy4Xgyg "Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.") |
[ ]

{#VA-dashboard-landing-page__table_iwv_lpv_klb}
* **[Legacy - Exploring the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/PV4PHb83Y6WsAne48BFuAA)**   
  Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides deep insights into conversational data, and helps you refine topics and increase the percentage of issues resolved by VA.
* **[Legacy - Setting up the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/QpRcoHbEd9uqw4t78yul0A)**   
  Set up custom events and formula definitions to create more targeted analytics.
* **[Legacy - Using the Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/YfR1eq1YabB5DWNqq3Pl6A)**   
  Use the Conversational Analytics Dashboard to get insights into Virtual Agent (VA) conversations.
* **[Legacy - Conversational Analytics dashboard reference](https://servicenow-prod.fluidtopics.net/3LGuvHOSPfYLbGBJy4Xgyg)**   
  Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.