---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Workplace from Facebook {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Conversational Integration with Workplace from Facebook app supports Virtual Agent features such as Virtual Agent Designer controls for
creating conversations, notifications, AI Search results, and more.  
Nota:  
The Conversational Integration with Workplace from Facebook is not supported for on-prem instances.
This section highlights relevant Virtual Agent features that are supported in the Workplace from Facebook app.

## Virtual Agent Designer user input and bot response controls {#va-additional-features__section_jtr_pkk_l4b}

The Virtual Agent Designer user input and bot response controls for creating
conversation topics are supported in Workplace conversations,
including the table bot response and the card control that can display images.

Starting with Version 2.0.0, the card and video bot response
controls are supported in Workplace conversations. The video control
displays a thumbnail image of the video that users can select to open the video in their
preferred web browser.

For more information about user input controls and bot responses, see [Assistant Designer user input controls](https://servicenow-prod.fluidtopics.net/zcDNEMURwOQazgkMM8aB7A "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a conversation.") and [Assistant Designer bot responses](https://servicenow-prod.fluidtopics.net/8O_pyYNFLpGyeONQd3iobw "Assistant Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary."), respectively.

## AI Search results {#va-additional-features__section_xs4_tkk_l4b}

Virtual Agent can generate AI Search results that are
displayed as Genius Result Cards and multi-link outputs in conversations. For details on how
Virtual Agent generates AI Search results, see [Improving the user experience with AI Search](https://servicenow-prod.fluidtopics.net/xzvNLztEpkZwdMxdGQhkzg "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic."). The default AI Search configuration for Virtual Agent enables search results for Q\&A (knowledge base) and Catalog
items.

## Virtual Agent notifications {#va-additional-features__section_olr_txg_r4b}

For detailed information on Virtual Agent notifications, see [Configuring Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/iBwic2sjwgTWao2K9QipOQ "Send ServiceNow notifications directly to users via the Virtual Agent chatbot on supported messaging channels. Notifications can be simple informational messages for review, or actionable messages with buttons that users can select to perform certain actions.").  
* Subscription management
  * Requesters - Use the notification (or notifications) command to subscribe to or unsubscribe from notifications.
  * Admins - Enable notifications for messaging users in the Messaging Apps Integration page.
  {#va-additional-features__ul_qr2_cwr_p4b}
* Notification content - Create notifications with rich content, images, and action buttons. Actionable notifications enable recipients to perform certain actions and respond to the notification, such as adding a comment or requesting a live agent.
* Notification delivery
  * Message notifications are delivered immediately to end users, even if the user is chatting with a virtual or live agent.
  * Actionable notifications are delivered only when the user is not in an active conversation with a virtual or live agent. Users can:
    * Review the notifications later by using the show notification command.

      For example, with the show notification command, users can view their notifications.

    * Perform or skip the actions for the notification. If users decide to skip the actions, users can return later to the notification by using the show notification command.
    {#va-additional-features__ul_gdt_z2s_p4b}
  {#va-additional-features__ul_pr4_zcs_p4b}
{#va-additional-features__ul_x3s_wxg_r4b}

## URL navigation for chat links {#va-additional-features__section_ztl_qnp_3qb}

In Virtual Agent and Live Agent conversations on the Workplace app, links to ServiceNow records open
automatically in base system portals---including links displayed in output cards, Virtual Agent notifications, and AI Search results. If needed,
admins can change the portals in which these links are opened. For configuration details,
see [Configure URL navigation for chat links](https://servicenow-prod.fluidtopics.net/hPJ3WMebKp2Z6SzrJK4Ovw "Configure the portals in which links to ServiceNow records in Live Agent and Virtual Agent conversations are opened, including links in output cards and cards for Virtual Agent notifications and AI Search results.").

## Trusted Domains {#va-additional-features__section_yfw_5td_xvb}

In custom chat integrations, the values specified in the Trusted media domains field of the
Provider Channel Identities table \[sys_cs_provider_application\] takes precedence over the
Connections table \[sys_cs_provider\] and hence overrides.

## Unsupported features {#va-additional-features__section_qn1_gvw_gsb}

* Promoted topics and Connect Support are not supported.
* Geolocation topic block is not supported.
* Account pre-linking is not supported in Workplace from Facebook.
{#va-additional-features__ul_jqd_gvw_gsb}