---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Setting up Zoom extension for Omnichannel Callback

# Setting up Zoom extension for Omnichannel Callback {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable your users to request a callback over Zoom by integrating your  Zoom account with the ServiceNow instance. You can also enable the account to authenticate requests from your instance by creating a custom OAuth application in the account.

The configuration process consists of the tasks listed in the following table.
{#setup-zoom-extension-omni__table_pf5_2tp_yvb__entry__2}

| Task | Description |
|-|-|
| [Setting up the Zoom spoke for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/gq7qr~yzbNMk~5yHGthP3g#setup-zoom-spoke-omni "Enable the Zoom spoke to perform various actions such as creating meetings, rescheduling meetings, deleting a meeting, or fetching the participant details from your Zoom account by integrating your Zoom account with your ServiceNow instance.") | Integrate your organization's Zoom account with your ServiceNow instance using the Zoom spoke to create Zoom meetings. |
| [Setting up Notify Zoom connector for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/DyeANvz4Wn4Jpm_Kr3XxWA#setup-notify-zoom-connector-omni "Setting up the Notify Zoom connector in Zoom and then in your ServiceNow instance enables your instance to receive the event information from Zoom. An event is usually any action that is related to a meeting.") | Set up the Notify Zoom connector in Zoom to receive the event information from Zoom. |
| [Configure a Zoom webhook for Zoom extension for Omnichannel Callback](https://servicenow-prod.fluidtopics.net/jDab5KL~10deeZDijd1iDQ "Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when certain events occur in Zoom.") | Configure a Zoom webhook in ServiceNow to notify the Zoom Extension app when certain events occur in Zoom. |
| [Configure the Zoom channel for callbacks over Zoom](https://servicenow-prod.fluidtopics.net/4oDan6WJxxVnraDvEKaJAg "Allow agents to call users back over Zoom by enabling the Zoom callback channel and specifying the host email address.") | Enable the Zoom callback channel and specify the host email address for a callback over Zoom. |
[ ]

{#setup-zoom-extension-omni__table_pf5_2tp_yvb}