---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversation transcript template

# Conversation transcript template {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The conversation transcript .txt file contains information used to troubleshoot
individual conversations.
{#chat-transcript-template-pae__table_qh4_brs_qtb__entry__2}

| Data element | Description |
|-|-|
| Conversation ID (sys_id) | Unique identifier of the conversation, autogenerated by the Virtual Agent. |
| Conversation Start Time | Start time of the conversation. |
| Channel | Channel from which the conversation was initiated. For example, the Slack application, Microsoft Teams, and so on. |
| User Name | Name of the user who initiated the conversation. |
| User Status | Status of the user in the ServiceNow AI Platform® instance. For example, Active or Inactive. |
| Bot Response | Control that displays Virtual Agent responses in a conversation. |
| User Input | Control that prompts and captures information from the user in a conversation. |
| Message Date and Time | Timestamp of individual messages. |
| FDIH logs | Action or Subflow * Id: sys_id of the action or subflow. * Inputs: Input passed to the action or subflow. * Outputs: Output received from the action or subflow. {#chat-transcript-template-pae__ul_j3r_jd3_dwb} |
| Topic Block | Name of the topic block defined in the current topic. * Id: sys_id of the topic block invoked. * Inputs: Input passed to the topic block. * Outputs: Output received from the topic block. {#chat-transcript-template-pae__ul_rcq_rn3_dwb} |
[ ]

{#chat-transcript-template-pae__table_qh4_brs_qtb}