---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up message authentication for Alexa

# Set up message authentication for Alexa {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define a token in your ServiceNow instance to set up a message
authentication with your Alexa account.

## Antes de Iniciar

Role required: admin

## Procedimento

1. In the navigation filter of your ServiceNow instance, enter <kbd class="ph userinput">message_auth.list</kbd> and click New.
2. Select a message authentication type for Alexa and open the record.  
   Your ServiceNow instance provides you with the
   following authentication types by default.
   * ServiceNow Virtual Agent Alexa App - Static
   * ServiceNow Virtual Agent Alexa App - Hash
   {#setup-message-auth-alexa__ul_yfj_3lz_jqb}
3. On the form, fill in the fields.  
   {#setup-message-auth-alexa__table_jc1_24v_nqb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the record in the Message Auth \[message auth\] table. For example, ServiceNow Virtual Agent Alexa App - Hash or ServiceNow Virtual Agent Alexa App - Static |
   | Provider | Provider of the auth token. Enter <kbd class="ph userinput">Alexa</kbd>. |
   | Inbound message verification | Name of the Hash or Static Message Verification record that you created for the inbound hash or static messages. Select an inbound message verification option as per the selected authentication type. Your ServiceNow instance provides you with the following authentication tokens by default: * ServiceNow Virtual Agent Alexa App Static Token * ServiceNow Virtual Agent Alexa App Hash Token {#setup-message-auth-alexa__ul_f3z_xqv_nqb} |
   | Outbound message creation | Name specified on the Token Verification form (this token interacts with the provider on behalf of the user). Select an outbound message option as per the selected authentication type. Your ServiceNow instance provides you with the following authentication tokens by default: * ServiceNow Virtual Agent Alexa App Static Token * ServiceNow Virtual Agent Alexa App Hash Token {#setup-message-auth-alexa__ul_g3z_gyv_nqb} Nota: Outbound message verification is not required for Alexa. However, select the same option provided for Inbound message verification because it is a required field. |
   | Outbound service token | Authorized outbound service token. Navigate to the Inbound message verification record to procure the Outbound service token from the Alexa setup and provide it in the Outbound service token field. |
   [Tabela 1. Message Auth form]

   {#setup-message-auth-alexa__table_jc1_24v_nqb}
4. Click Update.