---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Analyze VA performance

# Analyzing Virtual Agent performance {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Analyze the performance of Virtual Agent through preconfigured dashboards.

A new build of Conversational Analytics dashboard on Platform Analytics experience is available starting in Washington DC. The dashboard offers many of the same visualizations in the form of indicators and breakdowns, with no dependency on Usage Insights for data aggregations. The dashboard also meets the compliance requirements of data regulated market environments, for example, Government Community Cloud (GCC), and thus FedRAMP authorized.
See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/3ta4qak9UP0IQHIangtqmQ "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.") for more information.

The existing [Legacy - Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/fZGrN7X9mVxB4j63yEVweA "The Conversational Analytics dashboard helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data. The dashboard helps you refine topics and increase the percentage of issues resolved by VA.") will be deprecated in Yokohama.