---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Topics details

# Topics details {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Topic Details page in the Conversational Analytics dashboard to view key performance indicators of Virtual Agent (VA) topics.

## Get additional information about the topics {#topic-details-subtab-pae__section_dx3_hdr_b4b}

Select a topic from the drop-down to view the indicators associated with the topic.


The Topic Details page provides the following indicators.

* Topic Usage---The number of times the topic was used each day.
* Topic completion---Number of times the user went to the final node in the topic.
* Live Agent Transfer---Number of times the selected topic was invoked by VA and then transferred to a live agent.
* Last Visited Node---Last nodes users visited before leaving the chat.

  The presumption is the users gave up after the last node they visited.
* NLU Prediction---NLU prediction stats for the selected topic.
* Topic block breakdown---Execution count of the selected topic block in different topics. Use this indicator to view which topic block is executed the most across topics.
{#topic-details-subtab-pae__ul_r4g_4gr_b4b}