---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Facebook Messenger {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.
The application connects a requester with Virtual Agent or a live agent using your company's Facebook Messenger account. To get started with the Conversational Integration with Facebook Messenger application, see [Configure Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/eszBu14gX22ToxO4nQJSXQ "Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.").

## What to explore next {#exploring-va-fb-messenger__cf-exploring-parent-links}

To learn more about configuring and using , see:

* [Configure Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/eszBu14gX22ToxO4nQJSXQ "Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.")
* [Transfer Facebook Messenger chat conversations to live agents](https://servicenow-prod.fluidtopics.net/B6jDCEqjCwG8VFA3d6g6nw "Configure the Advanced Work Assignment application to transfer a Facebook Messenger chat conversation initiated by a requester (customer contact or consumer) to a live agent.")
* [Integrating the Facebook Messenger messaging app with other applications](https://servicenow-prod.fluidtopics.net/ImYV0d9Jggau2RP1bVWNrQ "Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.")
{#exploring-va-fb-messenger__ul_atz_dqm_w2c}