---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Control topic discovery and visibility

# Control topic discovery and visibility {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Admins and topic authors can enable Virtual Agent to discover topics
for use in chats, include a topic in the list users see, or both. The topics can be setup
topics and small talk topics.

## Antes de Iniciar

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

Virtual Agent Designer includes two options in the Active option of the header bar.  
Figura 1. Active option menu

Admins or topic authors can use these options to manage the active topics as
follows:  
* Include the topic in topic discovery. By selecting Included in topic discovery, admins or topic authors can enable Virtual Agent to discover the topic by using keyword or
  Natural Language Understanding (NLU)
  discovery.

  Nota:  
  If these methods don't generate search results, or Virtual Agent can't determine the appropriate conversation to display, use [AI Search](https://servicenow-prod.fluidtopics.net/xzvNLztEpkZwdMxdGQhkzg "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic.") as a fall-back method.
* Include the topic in the list of topics available for use.By selecting Included in list of topics, admins or topic authors can include the topic in the All Topics menu. The
  All Topics menu lists all of the topics available for use.

  To see the All Topics menu, first select Show all my options in the chat window.

  You should then see the All Topics menu.
{#manage-topics-task__ul_q42_p3y_spb}

The options you select automatically update the corresponding property in the Topics
\[sys_cs_topic\] table. For example, if you've enabled Included in topic discovery, the Is Topic Discoverable property
in the Topics \[sys_cs_topic\] table is set to true.  
Figura 2. Is Topic Discoverable option in the Topics table  
Nota:  
If the fields are not visible, you can [configure the form
layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to show them.

## Procedimento

1. [Create a Virtual Agent topic](https://servicenow-prod.fluidtopics.net/3WNRx~5BPFnCGPdkHMS0yQ "Use Virtual Agent Designer to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.").
2. Select the Active option in the header bar.  
   Nota:  
   Selecting this option also publishes the topic.
3. Select the options you want to use, or accept the default settings.  
   Some options are enabled or disabled by default, based on the type of topic.  
   {#manage-topics-task__table_o3h_4fk_spb__entry__2}{#manage-topics-task__table_o3h_4fk_spb__entry__5}

   |   | Options ||
   |   | Included in Topic Discovery | Included in the list of topics |
   |-|-|-|
   | Topics | Enabled | Enabled |
   | Setup topics | Disabled | Enabled |
   | Small talk topics | Disabled | Enabled |
   [Tabela 1. Default settings by topic]

   {#manage-topics-task__table_o3h_4fk_spb}
4. Select Save.
5. **Opcional:** Select Test to test the topic.

## Resultado

Depending on the options enabled, Virtual Agent can discover the
topic, the topic is included in the All Topics menu in the
chat window, or both.