---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations

# Unlink your ServiceNow user
account from a messaging application for Virtual Agent conversations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If needed, you can unlink your ServiceNow user account from a
messaging app used for the Now Virtual Agent.

## Antes de Iniciar

Role required: user

## Por Que e Quando Desempenhar Esta Tarefa

Unlinking your account from a selected Conversational Integration for Slack, Microsoft Teams or Workplace, deactivates the association between your ServiceNow account and the messaging app. After you unlink
your account, you can no longer engage in Virtual Agent conversations that query or
change records in the ServiceNow database.

## Procedimento

1. From within the messaging app, type <kbd class="ph userinput">logout</kbd>.
2. From the application navigator, navigate to Self-ServiceMy Profile.
3. Click the View Linked Accounts related link.
4. In the Linked Accounts page, select the check box for the messaging integration to be unlinked.
5. Select Actions on selected rows, then click Unlink account.  
   The link between your ServiceNow account and the Virtual Agent messaging integration becomes inactive.  
   Nota:  
   Even though you unlinked your account, you can still run public Virtual Agent conversations.
6. To link your account again, repeat steps 1 through 3 for the associated messaging integration and in the Actions on selected rows..., click Link account.
{#unlink-va-messaging__steps_rvb_hzt_msb}