---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Set the date range of the data

# Legacy - Set the date range of the data {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set the Start and End dates at the top of the Overview tab to specify the date range of the data summarized on a page. The date range set on this tab applies to all the other tabs
on the Virtual Agent Analytics dashboard.

## Antes de Iniciar

Importante:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/3ta4qak9UP0IQHIangtqmQ "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).

Role required: Chat Analytics Viewer (chat_analytics_viewer)

## Por Que e Quando Desempenhar Esta Tarefa

All dates and times on the dashboard are UTC. Even though the
conversation table lists conversation dates and times in different time zones, Virtual Agent (VA) converts them to UTC when displaying them on the
dashboard. Additionally, if you select a preset date range, such as last week, the dates might be different from what you expect.

You can set the date range in two ways.

## Procedimento

1. Navigate to AllConversational AnalyticsDashboard.
2. **Opcional:** Use the Start and End dates to set the date range.
   1. Select the Start calendar icon ![Calendar icon.]().
   2. Double-select the start date on the calendar.
   3. Select OK.
   4. Select the End calendar icon ![Calendar icon.]().
   5. Double-select the end date on the calendar.
   6. Select OK.  
      The data displayed on the dashboard adjusts according to the data in the new date range.
   {#use-the-dashboad__substeps_qyf_dtm_h4b}
3. **Opcional:** Use the Start date calendar to set the date range.
   1. Select the Start calendar icon ![Calendar icon.]().
   2. Double-select the start date of the date range.
   3. While holding down the control-key on the keyboard, double-select the end date.  
      The dashboard highlights the range of dates.

   4. Select OK.

   {#use-the-dashboad__substeps_uwb_15m_h4b}  
   The data displayed on the dashboard adjusts according to the new date
   range.
{#use-the-dashboad__steps_yf4_qt2_l4b}