Sidebar discussion subject mapping

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a requester mapping to customize which field is used as the discussion title in Sidebar conversations. The discussion title defaults to the short description field.

    Antes de Iniciar

    Role required: admin

    Procedimento

    On the Sidebar Discussion Subject Mapping screen, fill in the fields:
    Field Description
    Active Activates the requester-mapping record.
    Inherit Extends and applies the feature to the child tables.
    Table Table to which the requester mapping should be applied.
    Order

    Order of the configuration.

    You can define multiple requester mapping configurations for a single table. The system executes the query in the descending order.
    Subject Subject for a record.
    Domain Domain for the record.