---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Synchronous or asynchronous mode

# Use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

You can use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode. See [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/GKWEYHtSSyt2N~b2XoeKyQ "Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.") or [Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/WUmyi7VFMZitK~3rYL70CQ "Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.").
* **[Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/GKWEYHtSSyt2N~b2XoeKyQ)**   
  Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.
* **[Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/WUmyi7VFMZitK~3rYL70CQ)**   
  Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

**Tópico anterior:** [Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/k1ciQfHU0Ca5x~6ULWYWCg "Virtual Agent Bot Interconnect enables you to use ServiceNow Virtual Agent as the primary bot with a ServiceNow Virtual Agent secondary bot.")  
**Próximo tópico:** [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/GKWEYHtSSyt2N~b2XoeKyQ "Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.")