---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Conversational Integration with Alexa

# Configure Conversational Integration with Alexa {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install and set up the Conversational Integration with Alexa application to
enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1. [Set up Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/orh9vnkh72DzsArctPfgtg "Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.").
2. [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://servicenow-prod.fluidtopics.net/ExFExhOhDrk~~jYmOuFeug "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.").
3. [Set up account linking with Alexa](https://servicenow-prod.fluidtopics.net/yPxA51KXUg_6fkAigtjAmQ "Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.").
{#configure-amazon-alexa__ol_l2t_2pv_zqb}
* **[Set up Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/orh9vnkh72DzsArctPfgtg)**   
  Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.
* **[Account linking with Alexa](https://servicenow-prod.fluidtopics.net/yPxA51KXUg_6fkAigtjAmQ)**   
  Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.
* **[Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://servicenow-prod.fluidtopics.net/ExFExhOhDrk~~jYmOuFeug)**   
  Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.
* **[Closing idle Alexa chat conversations](https://servicenow-prod.fluidtopics.net/uI2tNqCTt3Ng0pBbOchgzQ)**   
  Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.