---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a Virtual Agent Bot Interconnect shell topic to call Google Dialogflow topics

# Create a Virtual Agent
Bot Interconnect shell topic to call Google Dialogflow topics {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

To access topics in the Google Dialogflow secondary bot, you must
create at least one Virtual Agent
Bot Interconnect topic.

## Antes de Iniciar

Create one or more intents in Google Dialogflow. For details, refer to the [Dialogflow documentation](https://cloud.google.com/dialogflow/es/docs/quick/build-agent).

[Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/fQ~GveXQzWkFjkUVFZGn3A "To use Google Dialogflow with Virtual Agent Bot Interconnect, the fourth step is to configure the connection in your ServiceNow instance.").

Role required:
virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

There are two ways to integrate Google Dialogflow intents with Bot Interconnect

* Create one Virtual Agent Bot Interconnect topic per Dialogflow intent.

  In case of NLU topics, each Virtual Agent topic has the same name as a single Dialogflow intent. For example, if you have two Dialogflow intents named order a drink and book a ticket,
  then you would create two Virtual Agent topics also named order a drink and book a ticket.

  In case of LLM topics, each Bot Interconnect topic has the same name and description as the corresponding Google Dialogflow topic.
* Map multiple Dialogflow intents to a single Virtual Agent Bot Interconnect topic. This scenario is applicable only for NLU topics.

  Create a Virtual Agent topic for your Dialogflow intents and name it accordingly. For example, DG ordering issues. In this scenario, the Dialogflow intents are mapped to the topic as either
  keywords or utterances, depending on your method of topic discovery. So if you have two Dialogflow intents named order a drink and book a ticket, you would add both phrases to
  the topic as keywords or you would add them as utterances to the topic's corresponding intent.
{#link-ggl-dialogflow-intents-va__ul_y22_czw_ksb}

## Procedimento

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. [Create a topic](https://servicenow-prod.fluidtopics.net/3WNRx~5BPFnCGPdkHMS0yQ "Use Virtual Agent Designer to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.") for your Dialogflow intents.  
   In case of NLU topics, include the Dialogflow intent names as either keywords or utterances in the corresponding ServiceNow Virtual Agent intent. In case of LLM topics, the topic name and description of the Bot Interconnect topic should match the topic name and description of the Google Dialogflow topic.
3. On the Flow tab, drag a Topic Block utility node onto the canvas.
4. Select the node, and then fill in the form as follows:  
   {#link-ggl-dialogflow-intents-va__table_oq1_5px_ksb__entry__2}

   | Property | Description |
   |-|-|
   | Topic Block | Select Bot Interconnect topic block for NLU topics and Bot Interconnect - LLM topic block for LLM topics. |
   | Action Name | Enter: <kbd class="ph userinput">sn_va_bot_ic.dialogflow_bot_interconnect_integration</kbd> |
   | Action Type | Enter <kbd class="ph userinput">subflow</kbd>. |
   [Tabela 1. Topic Block Properties form]

   {#link-ggl-dialogflow-intents-va__table_oq1_5px_ksb}
5. Click Save.
6. Click Publish.

## O que Fazer Depois

Test your configuration. You can execute the topics that are available in the
secondary bot from channels where Bot Interconnect is deployed.
**Tópico anterior:** [Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/fQ~GveXQzWkFjkUVFZGn3A "To use Google Dialogflow with Virtual Agent Bot Interconnect, the fourth step is to configure the connection in your ServiceNow instance.")  
**Próximo tópico:** [Using Microsoft Power Virtual Agents as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/L3WHx3wYlKPm6QygyAGiPg "With Bot Interconnect, you can use ServiceNow Virtual Agent as the primary bot with a Microsoft Power Virtual Agents secondary bot. All of the skills and topics available to Power Virtual Agents are made available to and executable from channels that are configured for ServiceNow Bot Interconnect.")