---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Manage the ServiceNow Virtual Agent integration with Slack

# Manage the ServiceNow Virtual Agent integration with Slack {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage your Conversational Integration with Slack application, its
branding, and customize the bot-specific messages in your ServiceNow
instance after integration.

## Antes de Iniciar

Roles required:

* virtual_agent_admin and external_app_install_admin or admin
* Administrator for third-party applications
{#configure-va-slack__ul_twj_bc5_q4b}

## Procedimento

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.
3. Select Manage on the Slack tile.  
   When you select Manage, you are redirected to the Manage Slack channel page where you can manage the bots.
4. To integrate your ServiceNow instance with another Slack bot, select the Add integration for ServiceNow Virtual Agent icon against the ServiceNow Virtual Agent.  
   Additionally, you can also select the Add integration drop-down on the top-right of the Manage Slack channel page and select Integrate with ServiceNow Virtual Agent.
5. Select the Manage Bot icon and select Manage Virtual Agent.  
   You are redirected to the Bot Configuration page for the selected bot.
6. Select the Branding tab to brand your ServiceNow Virtual Agent bot.  
   For more information about branding your bot, see [Configure branding for your Virtual Agent bot in Slack](https://servicenow-prod.fluidtopics.net/Eq9AYqgXZ7vqSTD13GqqbQ "You have the flexibility to customize the default ServiceNow branding for your Slack Virtual Agent. You can change the production bot's name and icon.").
7. Select the Bot Messages tab to create and edit a bot message.  
   For more information, see [Create bot messages](https://servicenow-prod.fluidtopics.net/BWIqikDXY8b7muJcaiIemw#create-bot-messages "Create channel-specific bot messages.").
{#configure-va-slack__steps_l3w_jwx_k4b}