---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configuring Sidebar

# Configuring Sidebar {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install and configure Sidebar so agents can have real-time collaboration with others.

## Configuration overview {#configure-sidebar__section_lyq_d4r_wxb}

Configuring Sidebar involves installing Sidebar, adding the Discuss button, configuring the Sidebar member query, and configuring participant finder. There are also additional steps if you want to integrate Sidebar with Microsoft Teams.

1. [Install Sidebar](https://servicenow-prod.fluidtopics.net/jew8yGaOLzv9lBXSW98_fQ "You can install Sidebar, which is part of the Omni-Experience Standard Feature Set, if you have the admin role.").

   You can install Sidebar, which is part of the Omni-Experience Standard Feature Set, if you have the admin role.
2. [Set up Sidebar](https://servicenow-prod.fluidtopics.net/aZxNfpPfEB8pNBb1NRTrnw "Enabling participant suggestions in Sidebar displays a list of knowledgeable users who can help with the issue. After you enable participant suggestions, you can configure who Sidebar decides is knowledgeable user and which groups have access. After installing Sidebar, activate and configure Sidebar so agents can collaborate with others to resolve issues.").

   Activate and configure options.
3. [Add the Discuss button](https://servicenow-prod.fluidtopics.net/OzOMFHsOCHvY9KkNlAMxNA "To use Sidebar, you must add the Discuss button to assets that do not have it automatically installed and to custom workspaces where you must enable Sidebar on an asset. After you add the Discuss button, you can create Sidebar discussions.").

   Add the Discuss button to assets that do not have it installed and to custom workspaces where you need to enable Sidebar on an asset.
4. [Configure the Sidebar member query](https://servicenow-prod.fluidtopics.net/1pMRGCfkEK1HZVV4JRlycQ "Configuring the Sidebar member query pre-populates the participants list on the Start a Sidebar discussion screen.").

   Configuring the Sidebar member query causes the participants list on the Start a Sidebar discussion screen to be pre-populated.
5. Enable Sidebar and Microsoft Teams users to communicate with each other by integrating the applications:
   1. [Sidebar and Teams integration overview](https://servicenow-prod.fluidtopics.net/thaWFW3lh_TUIjdl3TjvFw "Sidebar's integration with Microsoft Teams enables Sidebar users and Microsoft Teams users to communicate with each other from their respective platforms.").
   2. [Integrate Sidebar and Microsoft Teams](https://servicenow-prod.fluidtopics.net/i2_r~vYXB62yr1gN~UQAcg "Enable conversations between Sidebar and Microsoft Teams users by integrating Sidebar with Microsoft Teams.").
   3. [Enable or configure the Microsoft Teams integration](https://servicenow-prod.fluidtopics.net/UBpeoBCX9TJ4GG7v3WODow "Enable or configure the Microsoft Teams integration as part of integrating Sidebar with Microsoft Teams.").
   {#configure-sidebar__ol_yv5_hld_rxb}
{#configure-sidebar__ol_zc5_x4r_wxb}