---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Add recommended topics and intents to Virtual Agent

# Add recommended topics and intents to Virtual Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After you run and review a Topic Recommendations report, select the
pre-built topics and suggested intents to add to Virtual Agent.

## Antes de Iniciar

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

When you add a recommended topic to Virtual Agent, the Topic Recommendations app automatically does the following:

* Duplicates the pre-built topics that you selected.
* Creates empty topics for the intents you selected.
* If you're using ServiceNow NLU:
  * Creates a new NLU model if it doesn't exist.
  * Updates and trains the NLU model with the added intents.
  {#add-tr-results-va__ul_rps_q53_npb}
{#add-tr-results-va__ul_j2r_g53_npb}

## Procedimento

1. Navigate to AllConversational InterfacesVirtual AgentTopic Recommendations.
2. Go to the analysis results for your data source.
3. Select one or more topic and intent cards to be added to Virtual Agent, and then select Add to VA.  
   Selected cards are highlighted in blue and display as Selected, as shown in the following example.

   ![When selected, the topic card is blue and displays "Selected" with a check mark.]()
4. If you're using ServiceNow NLU, select one of the following options in the Model list:  
   * Create new model

     Select this option to create a new model group. If other languages are enabled for your instance, select the languages to add as secondary models in the group. Select make primary for the
     primary language in the group.  
     Figura 1. Adding selected recommendations to a new model group

     For more information about model groups, see [Multilingual model management](https://www.servicenow.com/docs/access?context=multilingual-model-managent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
   * An existing model nameIf other languages are enabled for your
     instance, select the languages to add as secondary models in the
     group.

     Figura 2. Adding selected recommendations to an existing model group
   {#add-tr-results-va__ul_lhs_ywn_4pb}
5. Select Add to VA.
{#add-tr-results-va__steps_t53_blm_4pb}

## Resultado

For recommended pre-built topics, Virtual Agent duplicates the topic (but removes the Template portion of the file name). For recommended intents, Virtual Agent creates a new topic mapped to the intent. These topics are added to the Recommended category in the Virtual Agent Designer Topics page.

In the Topic recommendations page, the topic card shows the date it was added and its status (Active or Inactive). To open the
new topic from the Topic Recommendations page, select the info icon to open the overlay card. Select the open link icon ![Open link icon.]() to open the topic in Virtual Agent Designer.  
Figura 3. Recommended topic cards for an added topic