Configure Conversational Integration with Facebook Messenger

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

    Procedimento

    1. Install Conversational Integration with Facebook Messenger.
    2. Set up Conversational Integration with Facebook Messenger.
    3. Design virtual agent topics to capture information from a Facebook Messenger chat conversation.
    4. Opcional: Close idle Facebook Messenger chat conversations.
    5. Opcional: Integrate Facebook Messenger with other ServiceNow applications.
    6. Opcional: Transfer Facebook Messenger chat conversations to live agents.