Configure Conversational Integration with WhatsApp (WhatsApp Cloud API)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.

    Procedimento

    1. Install Conversational Integration with WhatsApp.
    2. Set up Conversational Integration with WhatsApp.
    3. Capturing information from a user in a WhatsApp chat conversation.
    4. Opcional: Close idle WhatsApp chat conversations.
    5. Opcional: Integrate WhatsApp with other ServiceNow applications.