Enroll user Soft PIN and Device in ServiceNow instance

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enroll the user Soft PIN and Device in your ServiceNow instance to setup callback authentication.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Log in to your ServiceNow instance.
    2. Impersonate the user whose Soft PIN and Device must be authenticated.
    3. Navigate to Password Reset > Enroll.
    4. In the SoftPin Verification for Amazon Connect tab, provide the soft Pin in the Enter the SoftPIN field and click Submit.
    5. In the SMS Verification for Amazon Connect tab, authorize the user device.
      1. Select Add Device.
      2. On the form, fill in the details.
        Tabela 1. Add an SMS Device pop up
        Field Description
        Device name Name of the device that you are authenticating.
        Phone number Phone number of the user that you want to authenticate.
        Service provider Name of the service provider that you want to authenticate the device with.
      3. Click Submit.

    O que Fazer Depois

    After adding the phone number, verify the device. An OTP is sent to the user's phone number.