Grant access to an IAM (Identity and Access Management) role

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Grant a ServiceNow user the required permissions to complete the Conversational Integration with Amazon Connect on the AWS Console.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Log in to your AWS (Amazon Web Services) account and search for IAM.
    2. Navigate to Users.
    3. Click Add users, provide the User name, and click Next.
    4. On the Set permissions page, under Permissions options, select Attach policies directly and select the following permissions:
      • AWSLambdaExecute
      • AmazonConnect_FullAccess
      • AmazonS3FullAccess
      Nota:
      You can search and select the attachments at the Permissions policies search bar.Attach policies to the IAM user for configuring IVR.
    5. After selecting the required roles, click Next.
    6. Click Create user.