Create a custom control definition

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Define a custom input or response control definition that maps to a custom component.

    Antes de Iniciar

    A custom control definition needs a custom component. For example, a slider input control uses a custom slider component. To begin, create the customizable component that you will use for your control.

    Role required: virtual_agent_admin or admin

    Por Que e Quando Desempenhar Esta Tarefa

    For a given custom control, create a separate control definition for each channel in which the control will be used.

    Procedimento

    1. Navigate to All > Conversational Interfaces > Virtual Agent > Custom Control Definitions.
    2. Select New.
    3. On the form, fill in the fields.
      Tabela 1. Custom Control form
      Field Description
      Name Name of the custom control to be created.
      Type Type of custom control. Choices are as follows:
      • Input
      • Response
      Domain Domain in which this control is used.
    4. Select Submit.
    5. Open the custom control record that you just created.
    6. In the Custom Control Definitions related list, select New.
    7. On the form, fill in the fields.
      Tabela 2. Custom Control Definition form
      Field Descrlption
      Channel

      Channels in which your control can be used. The channel is a chat client, such as a chat widget or messaging app, that is supported in Virtual Agent.

      If your control can be used in more than one channel, create a Custom Control Definition for each channel. If channels are defined, then the custom control can only run in the specified channels.
      Application Scope that this control belongs to.
      UX Component Definition

      List of custom components that are created for use as custom controls in Virtual Agent.

      Choose an optional component for your custom control.
      Domain Domain where this control is used.
    8. Select Submit.

    Resultado

    The custom control definition is available for use. You can specify it when you create the appropriate control in Virtual Agent Designer.

    O que Fazer Depois

    Create the custom control in Virtual Agent Designer.