Configuring Virtual Agent API

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.

    Review these sections to configure Virtual Agent API.

    1. Install Virtual Agent API.
    2. Review the inbound REST endpoint and configure inbound authentication.
    3. Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above).
    4. Test your Virtual Agent API configuration.