Test a chat assistant

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Test your chat assistant.

    Antes de Iniciar

    See Review chat assistant settings.

    Role required: virtual_agent_admin or admin

    Por Que e Quando Desempenhar Esta Tarefa

    It's important to test your assistant to judge the quality of results for common agentic workflows before moving your experience into a production environment. Validate the user interface experience, agentic workflow results, and fallback options.

    Procedimento

    1. Navigate to All > Assistant Designer > Assistants tab and select Test for the assistant you wish to test.
      If selected portals only have the standard chat experience or only the enhanced chat experience enabled, the drop-down list doesn't appear. If both experience types are enabled, the drop-down list shows both of them.
      Figura 1. Test a chat assistant
      Option to select standard or enhanced chat when testing an assistant.
    2. If you select Enhanced chat, the Virtual Agent Designer test panel for the enhanced chat experience is launched.
      If you select Standard chat, the chat widget panel is launched within Virtual Agent Designer.