Setting up Notify Zoom connector for Zoom extension for Omnichannel Callback

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Setting up the Notify Zoom connector in Zoom and then in your ServiceNow instance enables your instance to receive the event information from Zoom. An event is usually any action that is related to a meeting.

    Nota:
    Currently, only the Zoom recording URL without passcode is stored in the interaction. You can configure the Zoom account to disable the passcode option.

    Configure the Notify Zoom connector in Zoom

    Configure the Notify Zoom connector in Zoom to receive event information in your ServiceNow instance from Zoom.

    Antes de Iniciar

    • Ensure that Notify Zoom Connector and Omnichannel Callback are installed on your instance.
    • Ensure that you have the Zoom spoke installed on your instance.
    • Make sure you have the required credentials for and connections to Zoom on your instance.
    • The Notify Zoom connector must have been configured with the same Zoom account with which you created the OAuth app for the Zoom spoke.

    Role required: admin, Zoom admin

    Procedimento

    1. On your Zoom OAuth app, navigate to Feature > Add Feature > Event Subscription.
    2. Enable the event subscription feature.
    3. Select Add Event Subscription to add the first event subscription.
    4. Enter the URL to be used to post information about events in Zoom to your instance:
      https://<instance name>.com/api/sn_notify_zoom/notify_zoom/ZoomEvent
    5. Select the Add Events button.
    6. Select Meeting and then select the following meetings from the list:
      • Start Meeting
      • End Meeting
      • Participant/Host joined meeting
      • Participant/Host left meeting
    7. Select Recording and then select All Recordings have completed from the list.
    8. Select Done.
    9. On the Add feature screen, select Save to save the event subscription configuration.
    10. Select Add Event Subscription to add a second event subscription.
    11. In the form, enter the URL used to post information about events in Zoom to your instance:
      https://<instance name>.com/api/sn_zoom_spoke/zoom_webhook_endpoint/webhook
    12. Select the Add Events button.
    13. Select Recording and then select Recording Transcript files have completed from the list.
    14. Select Done.
    15. In the Add feature section, select Save to save the event subscription configuration.
    16. In the Token section, select Copy to record the verification token to be used during configuration of the Notify Zoom connector.

    Configure the Notify Zoom connector in ServiceNow

    Configure Notify in your ServiceNow instance to receive event information from Zoom.

    Antes de Iniciar

    You must have copied the verification token displayed during the configuration of the Notify Zoom connector in Zoom.

    Role required: admin

    Procedimento

    1. Navigate to All > Notify > Zoom > Configuration.
    2. Paste the verification token in the Webhook validation token field.
    3. Select Update.

    O que Fazer Depois

    Configure a Zoom webhook for Zoom extension for Omnichannel Callback