Messaging channels for Agent-Initiated Messaging Interface

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.

    The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for using those messaging channels.

    Tabela 1. Messaging channels for Agent-Initiated Messaging Interface
    Channel Required applications
    SMS
    Nota:
    The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed.